Comments on: Has Comcast Improved? Call in Radio Show Announced.

By: Randy

Randy — Wed, 01 Sep 2010 19:09:20 +0000

I have friends in Salt Lake City using Comcast triple play for TV, phone, internet, and they are happy, don’t seem to be experiencing outages or slowdowns.

We are about 20 miles north in Farmington, also near Kaysville. Thinking about becoming a subscriber, I’ve been asking folks along my jogging route in Farmington and Kaysville if they use Comcast, and if so, their opinion of the quality. Kaysville subscribers are happy, but my immediate neighbors in my part of Farmington are not.

So, the message I take away from all of the above horror stories and what various Utah residents have to say is this:

Billing issues aside, the dependability of the service seems to depend on the local equipment (buried fiber optic and other cables, any switching gear that is applicable, and likely in-home behind the wall wiring and how the in-home splitters are arranged). Since our immediate neighbors are not happy, and since our 30 year old home was previously remodeled and god knows what done to the behind the wall wires at that time, we will NOT become Comcast subscribers.

By: Karen

Karen — Fri, 27 Aug 2010 19:16:18 +0000

For Laurel #75 – I had this very same problem happen – even when they do actually say they receive the equipment back in the Chicago area you will likely receive those collection notices. Here is what I did, and I will say that this did work – for me; us this strategy if you so wish, but I am not an Attorney so I cannot make any guarentees – When I receive the collection notices I write clearly across the face of the notice, “I dispute the validity of this bill in its entirity.” place my signature underneath with the date. Keep photocopies! When talking with any Representative of the offending Company – keep very good notes and get NAMES! Now when I receive a phone call I tell the person who called all the dates, whom I worked with, dates and outcome of the call; and I always end the statement with the above sentenance: “As stated on your notice of (date) I resubmitted the invoice with the following statement (now I say the statement exactly as I wrote it) then the very last thing I say is – so that I can maintain an accurate log of information for any potential legal hearing if it becomes neccesary – What is your full name – spell it please! and position? Keep the tone polite but insistant – this kind of conversation happend 3 times and then they got the drift that I was not going to pay them one penny more and if they wanted to go to Court on this I had all the documented evidence to support my case of their incompentence! I have not heard from them since the end of June 2010! Like I said I have used this strategy several times, and have been very successful with it – but it is not for the faint of heart – they will push back and you have to stay calm and be what I call quietly insistant. Best of luck in settling this with Comcast they are one of the Big Corporate mentality Companies that just does not care about the small individual user any longer – they have all lost sight of the fact that if it wasn’t for us small-fry they would not be in existance today!

By: Joan

Joan — Wed, 25 Aug 2010 18:43:08 +0000

We’ve spent our staycation staying at home waiting for Comcast to show up. After standing in a very long line twice and receiving a “new” converter box each time, we still didn’t have more than 5 channels, so we arranged for the tech to come. The tech finally arrived (though NOT within the arrival window) and after fiddling around with a few boxes, said he thought our picture would be back once the activation was completed, and that he was going to leave for 30 minutes and then return. Well, you know where this is leading. After countless minutes waiting on hold, emails containing promises, etc, days later he’s downstairs (finally!!!) with my husband trying to pinpoint the problem. I have absolutely no faith in his ability to do so (he probably wasn’t trained to fix the real problem), and we have already decided to switch to FIOS or another provider. The service we’ve received from Comcast is appalling – worse than any company I have ever dealt with, and I’m a “fifty-something” homeowner (have owned a home and dealt with service providers for more than 25 years). I hear from neighbors, friends, coworkers, and others that they are switching from Comcast, tranlating into tens of thousands of dollars in lost revenue for Comcast. A hard lesson for a corporate service provider: when you get greedy and cannot keep up with customer service demands, you will never be as profitable as you might have been.

By: Dean

Dean — Tue, 24 Aug 2010 23:48:42 +0000

I came home from work today and received a telephone call from Comcast verifying a service call for the next day between 11am-2pm. I immediately called them stating I was not the person to request the service call, but my father who lives down the street and requested for another cable outlet be installed in a new additional room to the home – after clearly identifying himself and his account number, telephone number, and address. I attempted to have the service call re-scheduled for the same time for my father because Comcast had canceled his appointment. I was told by Krista in the Salisbury, MD office that I could not do so because I was not on his account. My response was if Comcast canceled his appointment and are not holders of the account, then I can certainly change the appointment. I attempted to speak with a supervisor (Greg in the Baltimore/Towson, MD office) who was non-negotiable and unwilling to give me his full name or identification number. Comcast (both the customer no-service agent Krista and the equally unimpressive supervisor Greg) clearly admitted to the mistake, but would not rectify the situation by reassigning the appointment to my father who made and confirmed it in the first place. My first telephone call in the morning is to Ms. Tina Waters, SVP for Customer Operations in the corporate office. It is funny how the bills never fail to arrive to the proper address, yet service calls do not! My father will also attempt to collect on the $20 credit for a missed appointment…stay tuned for the results.

By: John

John — Mon, 23 Aug 2010 18:23:56 +0000

Great here we go again. I called this company a number of times in the past coupe of months to get my bill lowered by getting rid of channels that I really don’t need. I managed to save twenty dollars by doing this.Well low and behold I got another bill from them today and guess what I got a increase of $5.11. Does it never end with these people? $99.00 for service from Verizon is looking real good to me, I lost all respect and creditability for this two bit company.

By: Laurel A.

Laurel A. — Sun, 15 Aug 2010 01:30:11 +0000

Here is my most recent Comcast drama:

• MID-JUNE:
o I disconnected cable and internet service from my residence in Evanston, Illinois.
o The agent I spoke with promised me boxes to return my cable modem and DVR would be mailed. I had not received them within 14 days.
• EARLY JULY:
o I brought the equipment with me to Minneapolis, where I am living this summer. I called Comcast Chicago and asked the agent what I should do. She informed me that I could return my equipment to a service center in Minneapolis (I now know this to be untrue, but she was a Comcast employee, so I believed her!)
o I returned the equipment to the Comcast service center in Brooklyn Park, Minnesota. The location was very busy, so the reps on site instructed me to put my equipment in a return drop box. I did not receive a receipt.
• MID-JULY:
o I received a bill for the unreturned equipment! I called Comcast Chicago. The rep informed me that I was NOT supposed to return my equipment in a different market. He was very unhelpful, but at my insistence opened up a trouble ticket. I asked when he would have an update for me. He replied, “Uhh…. you should call back in a week and maybe we’ll know something more.”
o I then directly called Comcast’s St. Paul, Minnesota office and spoke with Kristy. Kristy was FANTASTIC. While she knew it would be tricky to navigate the system, Kristy and her supervisor were able to get employees on the ground in the Twin Cities warehouse to put their hands on my equipment within a week. Throughout this process, Kristy called me back multiple times to keep me informed about what was going on.
• LATE JULY:
o I subsequently received several other calls (automated and live) from the Chicago office, again trying to collect $515 or the missing equipment. I explained to them the situation, gave them my tracking ticket information. The rep apologized and said it was fixed.
o I then received ANOTHER bill. I wrote to the Comcast Customer Care escalations team.
• FRIDAY, AUGUST 6TH:
o Sarah Elders (800.630.2140 x51508) called me from the Executive Care team. Sarah has been unsympathetic throughout the process. I gave her Kristy’s information so she could follow up on the process thus far. KRISTY called me back to tell me they’d spoken. I repeat, KRISTY, the regular employee in the Twin Cities, gave me good customer service while my “Executive Care” rep did nothing.
• WEDNESDAY, AUGUST 11TH:
o I called Sarah to follow up. She confirmed that the equipment had been located in the Twin Cities and that the warehouse manager was supposed to overnight the equipment to Chicago. She said my account would not be credited until the equipment arrived in Chicago “for accounting purposes.” COMCAST HAS BEEN SITTING ON MY EQUIPMENT FOR SIX WEEKS AND I HAVE TO WAIT UNTIL THEY GET IT IN THE RIGHT OFFICE? THAT MAKES ABSOLUTELY NO SENSE.
• SATURDAY, AUGUST 14TH:
o I received a collections notice for my DVR from Equipment Recovery Services. (reference #01597588335).

MY EQUIPMENT HAS BEEN IN COMCAST’S POSSESSION FOR SEVEN WEEKS AND YET I AM STILL RECEIVING COLLECTIONS NOTICES.

By: Summer

Summer — Fri, 13 Aug 2010 14:54:03 +0000

Our YMCA has been batteling with comcast now for over 3 months. After completing a “digital upgrade” our digital TVs on our cardio equipment all of a sudden would not pick up the digital channels that we were paying for. Comcast insisted that this was just an upgrade to their services but that we would have to place a “box” on our treadmills in order to be able to view all the channels that we were paying for. This is ridiculous, as when you are running on a treadmill you don’t want to have to get off the machine to change your tv channel on the box that is now mounted on the front of the machine. After MORE phone calls we were finally told that we could get a “head in system” that would require us to sign a long term contract and raise our monthly rate for cable by $250 per month (at a not for profit organization) to receive the minimal amount of channels that we were already paying for yet not receiving! We finally, after months of arguments, gave in a signed the contract at the end of Jun 2010. It is now AUGUST 13 and we have yet to hear from Comcast (after 3 phone calls to our “rep”) about when our system will be installed and we have received our first bill at the New Higher rate! Now mind you, with all of this, the reps on the phone have REFUSED to let me talk with a manager. Don’t ever purchase comcast for your business or your home.

By: Claire

Claire — Wed, 11 Aug 2010 05:24:33 +0000

You guys think all of your complaints are bad? I’ve dealt with all of that, but you’ll never believe what happened to me. Not long ago we moved into our beautiful, brand new home. Of course, as usual, it took weeks for Comcast to figure everything out, supposedly because no cable line was laid down our easement yet even though I repeatedly tried to tell that there was in fact one. So then the four Comcast guys finally came to get everything installed (don’t even ask why they needed four people, that’s still not clear to me). About half an hour into their visit, I was inside working, I decided to go out and ask about their progress. As I walk out of my front door and around the corner, I discover, to my great astonishment, a Comcast guy URINATING AGAINST MY HOUSE! Urinating!! Against my brand new house!!! I was so flabbergasted by this, and disturbed (and a little concerned, since my husband wasn’t home and I was alone with the four Comcast men), that I didn’t even know what to do, and just turned around and walked back inside. I never even filed a claim with Comcast because I was too embarrassed by the whole ordeal, but plenty of friends and family members have heard the story by now, and we, like a number of them, have canceled our service with Comcast. Free at last.

By: PleaseUseLogic

PleaseUseLogic — Tue, 10 Aug 2010 23:31:27 +0000

Actual conversation with a Comcast CRS today:

Me: Hello, I had a promotion that provided me with free premium channels that is going to expire this month so I would like to remove them from my account.

CSR: Okay no problem, would you like that effective today?

Me: Yes please. Now I have a payment due in two weeks for the billing cycle (8/9/10-9/9/10) that has a charge for these premium channels.

CSR: Yes, you must pay the full amount for this bill and then on your next bill you will see the adjustment for the downgraded channels and a credit for this month.

Me: But I do not have access to the premium channels until Sept 9th, correct? They will be gone as of today.

CSR: Yes, that’s correct

Me: So this month I am paying for premium channels that I do not have access to during this month?

CSR: (Realizing how completely illogical this is)…Uhh yes.

Me: So my balance cannot be changed this month?

CSR: No, you must overpay this month for the channels and then next month you will see a refund.

Me: You can just put a credit on my account and will pay the remaining balance?

CSR: No, you must pay for the premium channels this month and then next month you will be refunded for them, the bill was already sent out.

Me: So I am going to overpay you this month, once again for channels I can no longer access only for you to turn around next month to refund me this same money?

CSR: The bill already went out.

By: Alisse G.

Alisse G. — Tue, 10 Aug 2010 22:06:18 +0000

I am going to be giving Comcast the boot after many happy years with them… I can honestly say that I never had a problem with the service they provided, I would always recommend them to friends and family when they moved in the area, and I would always tell people that were having issues with them that I thought they were great… Well, all that changed pretty quickly today! I have Comcast in two locations, my home and a friend that needed help paying for some of her bills. I told her I could cover utilities and I immediately called Comcast for her cable needs. They came, seeing she had no TV first said they could not set up her cable, and then decided to do it anyways… Once the TV arrived two weeks later we found that the cable box was not working at all, the time would not even come on the cable box… I was out of town when this happened so when I arrived back I called the man who set up the cable (he had requested I call him to service the cable if I had an issue), after leaving two messages and allowing ample time for him to call me back I finally called Comcast. Comcast informed me, the customer that has never been late once on a payment, has nothing but kind words to say about the company, and has been a “valued customer” for five years, that I would still have to pay for my cable due to the fact that I didn’t call them right away! They even sent out another man to look at the cable and he confirmed that my box had NEVER been authorized for use!! So, even though they know I was never able to use it, and even though I have been an ideal customer for years NEVER asking for handouts or freebies, they are telling me I owe nearly $400 for a service my friend never even received. What awful customer service! The manager spoke to me as though I was an idiot, telling me how I still could have hooked up cable to get basic TV… Thanks for that, even though I asked for the premium package your basic crap cable sounds like a great deal for almost $400!! Thanks Comcast, but NO THANKS!!
My question is: Do you have any respect to the loyal customers that have been with you for years? For over five years I never complained, I never asked for rebates or hand outs, I never called trying to get money off my bill… But, when I really do have a complaint, a real issue, you completely disregard me. I find this LACK of customer support unforgivable and completely disgusting! You have lost yet another LOYAL customer to Verizon, and all my friends and family that ask from now on, I will say DO NOT GO WITH COMCAST WHATEVER YOU DO!!

By: Andie Davis

Andie Davis — Sun, 08 Aug 2010 14:54:50 +0000

COMCAST IN SALISBURY, MD IS AWFUL!!! The internet service is totally screwed up, the “customer service” is blood-boilingly bad, the complete idiocy of the employees is unbelievable, and THEY DON’T CARE AT ALL!!!! God help you if you call them – it doesn’t matter if you planned to be sweet as honey or are irate, because you will just sit on hold endlessly, you will NEVER get through. If there were ANY other option for high speed internet and TV in our area, we’d switch today.

By: Comcast call center employee

Comcast call center employee — Tue, 03 Aug 2010 19:21:30 +0000

the truth is that everything about Comcast sucks! if we get a nice customer we will help them, if we get an irate customer we will just leave them on hold for a long time. if your cable box doesnt work, then the only remedy there’s over the phone is for them to send you a “RESET SIGNAL” or “REBOOT” or “REFRESH” signal –which means clicking a little drop down option from the computer– its the same thing. now, as a regular person non-comcast employee– this cable is EXPENSIVE and not worth it. just watch TV online, the business is dying anyway. and if you want REAL action, contact the RETENTION DEPT. they’re the only ones who can really help you!

By: employee vs. comcast vs.customer

employee vs. comcast vs.customer — Sun, 01 Aug 2010 01:49:59 +0000

Sorry this will be a partial repeat–but I hit enter by mistake. But as I was saying I have to agree with hard core cable guy and comcast sucks. As an employee that faces angry customers who are more upset because they had to wait in line–Comcast upper mgmt. has no clue how to deal with upset customers. They sit behind a big oak desk and implement policies and prcedures that look good on paper–but they do not think about the impact that it will have on the employees as well as the customers. I have said this many times in the last couple of years–Comcast is not “thinking customer first”. I don’t want to sound as though I am defending anyone that is rude to a customer–but Comcast customers–please have a little sympathy as the person that you might be yelling at may really be telling you the truth based on what they have to work with or have been told by upper mgmt. By all means I am not saying that you have not been promised something that will not happen just to get you off the phone. But Comcast is set on these policies and you must use ticketing systems to get a customer taken care of (which I might add doesn’t really ever happen)and you as the customer I know are very frustrated when you make numerous calls to get service/billing issues resolved, but again as a person that deals with this everyday I have heard the stories that match to what some of you have posted–when I have a angry customer come into me that has been given the run around and their last hope is to go to the local office–I do my best to take care of the customer (as I still think customer first–even though Comcast does not). We are are instructed to follow these policies and even will get in trouble for not doing it the “Comcast Way”. But even though I have been in trouble many times for taking care of my customer (by hateful e-mails for not following policies) my response back is “I am thinking customer first”. There is still good customer service reps/techs who want to help but have been limited to what they are allowed to do. Some of the posts that I have read out here–if you were in my area and had come face to face with me you would not have been billed for services that you had not had for months (for example). I can’t answer why Comcast has lost its theory of customer first–other than a previous post was their pockets (bonsus etc…) are getting bigger. To Comcast customers I apologize to you for all the trouble you are having/had from Comcast–but there are numerous empolyees that are just as frustrated as you with Comcast. Comcast tells some of us (of course not us employees who actually go face to face with customers in the local office) that we are the front line and they value our opinion (which I am not sure how that can be–when our opinion is never asked for)but honestly I can’t believe that they value me when my yearly pay increase was $.01 per hour (YES thats correct one cent on the hour). WoooHooo Comcast loves me as an employee (my pockets aren’t getting any bigger–actually they are getting smaller–because my cable rates have gone up and so has my insurance). For those of you who might have sent an e-mail to Rick Germano–I really hope that you do get a response–but if I were you I wouldn’t hold my breath–this is sorry to say–but if you hold your breath and need medical assistance–you phone probably isn’t working–and it will be a week for a service call!! and per the Comcast policies I will put in a ticket and get this forced in to be completed in 24 hours!!(I know for a fact that this has been told to customers-because they have come into to see me because a tech didn’t show up–but why would he–because the service call is actually scheduled for 2wks out–I honestly felt sooo bad for this customer–because the rep on the phone just didn’t want to tell the customer the truth and face the music–just want to get the person off the phone–instead of trying to really take care of the customer–I guess that is what happens to people when they are in a call center–as upper mgmt. has no feelings–they have taught the call center reps the same theory.

For all of you who have put on posts I apologize to you (I know that it may not resolve your issues–but I would hope that you would see there are REALLY some of us Comcast employees that really do care and want to take care of the customer first) I really hope that you can get all of your issues resolved–and if I were in your area I would seriously get you taken care of regardless of the emails for violation of policies that I would receive.

For hardcorecable guy and comcastsucks–I feel all your frustrations and can relate to you–but keep up the good work to the best of your abilities that comcast will allow you and remember to keep the thought of customer first this will help you make it through the day.

Good Luck to all of you.

By: Susan

Susan — Fri, 30 Jul 2010 01:52:46 +0000

I’m furious with Comcast! I have had their complete cable service package for 8 years as well as their “high speed” internet service.

I purchased the new TIVO Premiere box and was warned that I would need to get an M Card from Comcast and that they might try to give me the run around. So I called Comcast’s customer service to setup a service call to have the M Card installed. The service rep assured me that I wouldn’t need a service call – just take the old box to the local office and they would give me the M Card. I repeatedly asked if he was sure they would have them in stock, and that I wouldn’t need an appointment. Was very happy to hear that it would be no problem.

Until I got the TIVO delivered today and took my old cable box to the local office. They had no idea why I would think they would give me an M Card – they’ve never done that. I would have to have a service technician come out to “install” the card. And of course they don’t have anyone available for another week. Ordinarily they would charge for this unnecessary service call, but they did give me a break on that. When I got home I tried to go on-line to get the number for the TIVO rep I had talked to, but my Comcast internet connection was so slow I couldn’t load the TIVO page. Called Comcast’s internet service – and all they could do was set me up with a service call in 2 weeks! The “technician” wouldn’t even try to help me resolve the problem.

From what I understand from friends who also have the TIVO Premiere, this most likely won’t be the end of it. Comcast seems to purposely sabotage TIVO customers to force you to use the Comcast DVR instead. Which I wouldn’t mind if their DVR wasn’t substandard.

The only bright spot with Comcast is the last service tech they sent to my house was actually competent and pleasant! Huge improvement over the rude idiot that they sent out about a year ago. Now if they could just train their customer service reps!

By: John

John — Thu, 29 Jul 2010 16:37:52 +0000

OK I had enough. I just gave away more channels to lower my bill, now saving $10.00 for giving up more channels. Oh ya we have to charge you 1.99 to do this. Here is my problem I have 3 spanish channels i have no use for, take these three channels off of my bill and reduce my bill. Why do I have to pay for something I can’t understand, and have to block my children from watching because in my opinion they channels need a R rating. Comcast if I want to watch other channels i don’t pay for right now you charge my to watch them, so lets be real about this. In case you missed it back there I have three spanish channels I would like removed from my tv and my bill. P.S. and I won’t charge you a $1.99 to do this either.

By: Mike Flick

Mike Flick — Mon, 26 Jul 2010 19:15:21 +0000

Cmmcast has not improved!!! I recently moved six miles. When I called to tranfer service, I was told I had to turn my equipment in as it would not work in my new hosue. When I turned the equipment in at the local office, I was told this was wrong information, but still had to tunr it in to schedule an instal at the new hosue. Waited two weeks for the install and when the installers arrived in the AM, they said they weren’t aware that they were there for an install (I guess installers are sent out just to say hello?). When it was pointed out to them that the house was already wired, they insisted they would have to drill a hole and they did not have time for this. They then drove off. When I called Comcast at noon to complain, they stated that they would have an installer at my house between 1PM and 3PM. When I called at 3PM to ask where the installer was, I was told that the new ticket “auto closed” and they were going to try and have someone out by 8PM and placed my on hold to confirm. I was disconnected. When I called back and asked for the rep (Laura) I waqs dealing with, I was told that she must be in a different office and could not be tansferred, I then had to go through my whole issue with the new rep and when she was going to “speak with a supervisor” I was again disconected. My next call went to yet another office and was told that most likely an installer would not be out and I would have to wait another week. I asked to speak to a supervisor and after being on hold for 15 minutes, I was told that the Vermont Manager named Eric was too busy to speak to me and would call me back. Of course this never happened and at 8PM I called AT&T and DirectTV. The best move I made because I got a better TV package, telephone and internet service for $80 per month less that what I’ve been paying Comcast for the past 8 years. When I called to cancel the Comcast install, I magically got the last Vermont office rep and she she knew why I was conceling. I sent an email today to Comcast ECARE and got a retrun email from Richard Staight of the office of Rick Germano in which he apologizes and hope I would reconsider using thier services. When sent a return email asking if they would help by getting an installer out ASAP or giving me any rebates, this email went unanswered. I guess COmcast really does not care if we use them. Hopefully those who live in an area where there is competition will make the change like I did. COmcast does not deserve to be in business.

By: Arthur

Arthur — Sun, 25 Jul 2010 15:07:11 +0000

We would save $50 or $99 if we did it early, and not at the date of the switch over. I figured why not. It wasn’t worth it. It took 55 minutes and being cut off twice, once by one of the most obnoxious idiots I have ever had to talk to to change over to digital phone which was going to happen automatically. I hate Comcast. They can’t even spell service.

Then there was the time they were sending us three billings – 1 for phone, 1 for TV, and 1 for cable. I called and suggested they send just one bill. After waiting for 10 minutes I was told that would cost $10 extra. Brilliant.

By: Vanessa

Vanessa — Thu, 22 Jul 2010 05:49:33 +0000

Those lying scumbag Comcast execs wouldn’t DARE appear on your show. The audio lynching they’d receive would overwhelm your phone lines to the point of crashing.

After 6 years of Basic tv service they tell me today that I’ve been receiving “premium channels” BY MISTAKE. FOR 6 YEARS?!? And that I have to double what I now pay to receive what I’ve always been receiving. What I originally signed up for. 6 Friggin Years Ago.

Comcast’s service “upgrade” DOWNgraded my service. Way to go for “Customer f’ing Care”. If the SOBs didn’t have a monolopy, I would cancel my service entirely. That, and that if I cancel tv – which I was going to do today – my Internet service fees go UP by more than the cost of keeping the now-useless Basic.

Not to mention being disconnected 3 times in 5 when I asked for a supervisor.

Being told that no supervisor was available to speak with me (would that be because they’re innundated with furious customers?).

Being put on Xfinity-hold repeatedly.

Having another idiot tell me I was in the wrong department, and if I wanted “Customer Care” she could connect me, and would I like her to do that (“No, you bloody moron. I just though I’d pass the time talking to the wrong person in the wrong department,and, please, under no circumstances should you transfer me to the right department, without me specifically requesting that you do so. Because that would be like, efficient or capable or competent or something equally outlandish.”)

And wasting 15 precious minutes of my life being condescended to by some useless idiot who thought I should give a flying fart about his canned explanation of why the Royal Screwing we’re getting from Comcast is actually A Good Thing.

I wish some enterprising law firm would file a class-action suit against these lying bastards. I really do.

And I’m just DYING for some Xfinity person to call me and try to sell me Triple Play. Please. Go ahead. Make my day.

By: Florida Gal

Florida Gal — Thu, 22 Jul 2010 04:06:42 +0000

I recently started at Comcast as a customer service rep. First of all you might be interested to know a lot of recent hires are MBA’s, real estate execs, the guy next to me used to run a million dollar mortgage mill. This is the only job we could get in this economy. We really do want to help but the system works against us. It used to be that phone reps had to take 6 calls an hour. Then it went to 7 and they just upped it to NINE CALLS AN HOUR. If you dont make your call quota you dont get your measly commission on whatever you manage to sell and they pound you to sell sell sell. No way can we give each caller the customer service they deserve when you can only spend 6 1/2 minutes per call!

By: endure

endure — Wed, 21 Jul 2010 01:21:11 +0000

After 3 years with Uverse we moved into a community that Uverse wasn’t available. Our options were a contract with Dish or Comcast. We chose Comcast and regret it every day since.
The DVR is a joke. The selection of channels compared to Uverse is a joke. Their customer service is a sick joke.
I finally got fed up with the run around, and fees for this and a fee for that and the outrageous bills that I canceled everything but internet yesterday. Stood in line for over an hour to get a rude incompetent rep who I wanted to strangle.
Then today around 7pm I get an automated call saying a tech. would be out on Thursday to install my cable. Install?!!! I CANCELED!
So I tried to get a rep on the phone, and got disconnected. I tried the online rep and was told that he could cancel the appointment for install, but my cable was not canceled.
So he tells me he will call me and then transfer me to an account specialist to cancel my service because online reps can’t do that. I spent fifteen minutes on hold and the online rep ends the session right before I finally get a phone rep who tells me that I have been transferred to the wrong department and that the “sales” department which handles cancellations closed at 7pm!!!
Seriously? Seriously did I just waste 2 hours with even more run around and my service still isn’t canceled?