Bob and I did the first radio call in on Comcast on a cold December night two years ago. We had an all star line up on the show including Mona “The Hammer Lady” Shaw, My Damn Channel’s Harry Shearer, In January, I think it’s time to see just how much progress Comcast has made. Are they COMCASTIC? Is your Dish service DISHriffic? Let’s find out.
I am proposing we invite a few Comcast Executives to be on the radio show, which will give some of you a chance to call in and ask them questions about your Cable service, your Triple Play Package, or just to vent or rant about how good or bad you’ve been treated, over-promised or lied to.
Please blog your comments below and let me know some of the questions you want me to ask on the next radio show.
I’ll email everybody a few times in advance to let you know of the call in date for the radio show.
Remember; If you’re Fed Up with Crappy Customer Service, if it’s Smelling a lot like Customer Circus… then Talk Back until you hear back.
– bart
January 2nd, 2010 at 3:15 pm
Comcast will not honor its original price quote we recieved when we signed up for services. Equipment we first recieved was horrible. Noone informed us that there would be a hook up fee of $100. Noone never calls me back, even when a supervisor promises to they don’t. I have to call at least once a week and at least 4-6 times a month because they still haven’t fixed our bill. Noone will fix our problem. I hate comcast and wished I had never left my loyal satellite provider of six year for this horrible horrible company. It has been two months of HELL . . . pure HELL. Comcast must fix this now!!!
December 30th, 2009 at 10:20 pm
I read these posts and just shake my head ……. we have had NOTHING but problems with the bills since we started this service in May …… mess up after mess up and insistence of payments for amounts NOT CORRECT ………. then turn off of digital service after making a disputed payment and waiting for the CREDITS TO HIT … and still a messed up bill that overcharges us EVERY MONTH … and we have done the ON+LINE Customer service dance …. time after time after time ….. the last time took 5 hours total and ALL issues were supposed to be resolved …… on line payment made …. and a week later our digital cable was SHUT DOWN on the 8th of December ……….. the account belongs to my daughter who has a chronic illness and this stress is hard on her – I tried to help get it fixed ……and the ROBOT CSR kept saying you MAY have to bring current the past due to get service reinstated …. and I would repeat back to her there IS NO ACTUAL PAST DUE … there are credits applied ….. she says …… well they won’t post until the next billing cycle …….. I ask when is that she says some date I can’t remember right now ….. but it is on the transcript ….. I say BUT THERE IS NO ACTUAL AMOUNT DUE ………. and we HAVE NO SERVICE and she just repeats I MAY HAVE to bring the past due amount current ….. but I say … there is no ACTUAL PAST DUE …….. and I most certainly won’t let my daughter PAY MORE when there IS NO SERVICE ………. this went on for about 45 minutes and I gave up because she said … well HAVE THE ACCOUNT HOLDER CONTACT US …. ARRrrrrrrgggHHHHH!!!! My daughter has been ill for the last 2 weeks and unable to fight with these people ….. and tonight a Service person shows up at the door looking to collect the boxes ……… DOUBLE Arrrgggghhhhh!!! So tomorrow if she is able, my daughter will once again try and DANCE WITH THE CABLE DEVIL COMCAST …. that should be good for another round of HEARTBURN and Hair Pulling!!!
December 30th, 2009 at 12:49 am
Listen, I am not going to steer you one way or the other but I will say this: Clear just unveiled their first and brand new 4G network (the mobile card you can download anywhere in the city, even outside) and without the commitment of the triple package, for about half the cost. If you like downloading music & movies like I do and aren’t into ‘keeping track’ of usage…. Clear has NO SPEED or DOWNLOAD caps that should sound pretty awesome. I am just a happy Clear customer that is happy to be free of the package and not forced into Qwest or Verizon. I would be happy to share with anyone where I signed up: ariesgoddess27@yahoo.com. You DON’T have to make an install appointment either, it’s all instant. They shipped mine overnight!
December 29th, 2009 at 9:41 pm
Frustrated in Atlanta needed to include account number – it is 8220133031033406
December 29th, 2009 at 7:52 pm
We have so many issues with Comcast that it would take too long to outline the issues. We have tried to bundle the services for phone, internet and TV but had such inconsistent service with phone and internet that Comcast could never resolve that we had to go back to AT&T (formerly BellSouth) because it was affecting our abilities’ (my husband and mine) to perform our jobs.
We continue to have issues with our cable services similar to “Woody Woodward” also in Atlanta. We experience periodic “tiling” which has been proven to be issues on their end (not in our home) and service disruptions with Video On Demand not working typically on the weekends.
When technicians are scheduled for repair calls, they typically don’t show up for their appts which are always made during Comcast’s preferred hours causing us to take time off from work to meet their schedules. When technicians do show up, they tell us that the problems exist within the “central service center” (not our home).
We’ve elevated and escalated to senior management and ask Comcast to explain their Customer Credo and customer commitment. Sinc Comcast couldn’t deliver for internet and phones, we left and went to another supplier. Since we have no choice for cable, we have “tolerated” Comcast’s service and continue to demand that they deliver. This has caused many hours of continued frustration spent with customer service not knowing what they are doing because Comcast’s internal communication system is pathetic!
Since Comcast can’t explain why they continue to have service disuptions and won’t explain how they are going to ensure they are working to resolve our issues, they sent a letter to us 2 weeks ago telling us that it is no longer in Comcast’s best interest to continue providing service to us and to find another supplier. (I’d be happy to provide a copy of the letter to you).
I’d like for the executives at Comcast to explain how they can discontinue service for customers when they have been able to keep other cable providers out of our service areas thus not providing us with a choice in providers. Don’t you think if I had a choice with another cable company that I would have left on my own before now? How is it that Comcast can select customers when we have no other cable options to choose from, especially when Comcast doesn’t want to provide service because they can’t provide a quality product or service and/or don’t want to invest in the technology to ensure that they can?
December 28th, 2009 at 3:12 pm
I have tried (foolishly)to INCREASE my services with Comcast in Southeastern Michigan to include phone and internet on top of my existing cable tv services. Somehow Comcast screwed up my existing cable tv service anticipating my phone switch by killing one of my two DVRs. I am now in the Wait mode as I am expecting the comcast technician supervisor to come over to fix this for the third service visit attempt. I am also very doubtfull that they are even going to show up today to fix my DVR. I have had to cancel moving my phone and internet to them because the csr said they may screw up the DVRs again if I try to port over my phone. I fear I may have to stick with att for phone and internet and comcast for tv AND paying twice as much as I should be (un-bundled) and with intermittant services – I attempted to put all of my services with comcast, and now will await for att to offer u-verse in my area and move all of my business to them instead. I try to award comcast more business, my reward for doing so is LESS business and service – Bombastic in GP
December 25th, 2009 at 10:18 pm
Yesterday I went to the Comcast office in San Francisco on Geary street to exchange a cable box. When I got there, the store had just closed (early for the Holidays). An employee was letting out the final customer. As he was letting out the customer, he stated “We’re closed and you better not bum-rush me.” That was definitely not my intention and an extremely unprofessional comment to say, but what do you expect from a person with less than a 3rd grade education? At that moment, I just had a single question, do they have any new cable boxes, preferably with an HDMI jack. Instead of answering yes or no, the individual said he could not answer the question with the door open. He shut the door, said something I could not understand through the glass and walked away. I am fed up like all others with the terrible customer service. I have spent hours on the phone talking to people with no answers regarding spotty service. They have repeatedly refused to let me speak to a manager when on the phone and have yelled at me. Comcast is a piece of shit and now I feel better. Thanks.
December 24th, 2009 at 11:19 am
This is an email that I recently sent to every Comcast executive I could find:
My name is Juanisha Darby and I am a Comcast internet customer (for now).
Recently I called in to a service representative on December 17 and asked that a payment for $141.78 be made to my account.
The representative processed two payments instead of one. The amounts show in my Comcast account and have also cleared my bank account.
I have tried using your online chat to resolve the issue as well as contacting Customer Service and asking for a supervisor. I feel it is completely unreasonable to ask that I wait 6 weeks to receive a refund for a mistake made by your representative.
I have been told that my situation has been resolved by telling me I have to wait 6 weeks for a refund. I have been told that my situation has been resolved because there has been a note made in my account that was marked urgent (I would still have to wait 6 weeks for a refund). I have been told that I may or may not be contacted today by someone who may or may not be able to resolve this situation because no one knows if the billing department is open today. I have been told that it is my responsibility to contact my bank and dispute the charge if I want a refund faster than 6 weeks. I have been repeatedly told that each and every one of Comcast’s supervisors are in a meeting with their boss and their boss’ boss. I assure you all that I have not received a refund and my problem is not resolved.
I feel if you can take my payment in a day you should give it back in the same timeframe. If for no other reason than it is 2009 it should not take 6 weeks to correct your mistake and mail me a payment when it was taken electronically. It is Christmas eve and all I want is my refund. So will one of you please help me?
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And now that I have seen the post above from Melissa Mendoza I will be emailing her today as well.
December 23rd, 2009 at 4:32 pm
Hello!
I saw the post and just wanted to make sure anyone here who needs assistance knows our team is here to help. Email us any time with questions or concerns. We’re here for you if you need us.
Happy Holidays!
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa
December 22nd, 2009 at 10:20 pm
High definition cable in Atlanta has always tiled. It is never completely resolved. Comcast does not monitor signal. You have to call in complaint. Then be at home during THEIR service hours for tech to come out. Teck says “its in the signal, nothing wrong in your house. I will turn it in for line repair”. Then either it gets a little better or remains the same. You call customer service back and are told that you need to make an appointment for a tech to come in your house and check the signal.
I have been on this merry go round over and over and over. You can go through this repeatedly. When you ask for credit, you get some pittance credit like $15 or $20 on a cable bill that is $122 per month.
Once I got so angry I told them to give me the f…ing month free or turn of the cable right now. They gave me the month free. Now Comcast is going to control NBC. Pitiful!