WHATEVER YOU ARE SO ANGRY ABOUT that you’ve wound up here, if history is any judge, is one big step closer to being resolved.
This is a site for customer-service-of-last resort. You’re here because you’ve gone through channels, talked to the call centers, explained your problems over and over and still gotten no satisfaction whatsoever. And maybe discourtesy, or stonewalling, or a pack of lies.
Because that’s how gigantic corporations often treat powerless individuals. But here’s the thing: YOU ARE POWERLESS NO MORE — because now you have the chance to publicly confront your tormenters, and to shame them. And because there are many of you, you suddenly are a force to be reckoned with. And history proves that, too.
Customer-Circus is an expansion of the website and blog ComcastMustDie.com. In a matter of a few months, ComcastMustDie helped make the world’s most hated cable company that it had to change its ways. Frustrated, enraged customers flocked there to relate their horror stories, and in short order Comcast was forced to listen. The company’s customer service record is still pretty abysmal, but it has made huge investments in turning things around. More importantly, it showed good sense and good faith by attending to thousands of individual ComcastMustDie complaints.
ComcastMustDie was created by journalist and author Bob Garfield, who has moved on to new adventures and bequeathed his project to us. Now, we’re taking that template and expanding it (for now) to 17 other companies. Here’s how it works:
- How to Use this BLOG. Click on the appropriate Category on the LEFT –> and join the conversation. Or start one.
- Explain your problem — civilly, please. Abusive posts will be removed.
- Leave behind a customer number, airline ticket number, etc – BUT NO PHONE NUMBER, ADDRESS, EMAIL OR OTHER PERSONAL INFORMATION – that will enable the company in question to track you down.
- If you don’t hear from the company in question within five business days, post again with the subject line: “NO RESPONSE.” We will keep track of those, and make very clear which corporate goliath is listening, and which is not.
But fair’s fair. If you do indeed get follow-up from the company you’ve complained about, come back and post about that experience, too, under the subject “THEY CALLED!”
We can’t guarantee every company will be immediately responsive, but we’re pretty confident. Because IN A CONNECTED WORLD, NOBODY CAN AFFORD BUSINESS AS USUAL. Nobody can afford to antagonize and mistreat customers. Because, now, the world is watching.
Congratulations, David, you know have a sling. So Goliath had better become one friendly giant.
Customer-Circus.com
Beware of doing business with a company named: Gold Crown Property Management!
Some time in February 2009 we had a telephone solicitation from Gold Crown (Gold Crown Property Management, 1497 Main St. #344, Dunedin, FL 34698) to use their services to sell our time-share resort. I requested the signing of a contract as a means of formally assessing and agreeing on the conditions governing the proposed provision of services. Gold Crown agreed to submit the contract and asked for the number of a credit card to be eventually used to pay their fee. The contract was never signed and Gold Crown was notified by telephone that we were not going to use their services. However, on Feb. 14, 2009 Gold Crown proceeded to charge our credit card with a $398.00 fee. On the strength of not having signed any contract with Gold Crown we rejected the charge both verbally, by telephone calls, and by written statements to both the credit card company (the last on 22 August 2009) and to Gold Crown, but to no avail. The $398.00 remains outstanding on the credit card statement and Gold Crown refuses to refund the money. We consider Gold Crown arbitrary and unauthorized charge a premeditated attempt at defrauding the consumer with the help of a credit card company (Capitalone).
Comment by Fioravante A. Bares — November 29, 2009 @ 6:34 pm
Comcast has tone deaf and manipulative people who lie on the customers notes in the files. I kept copies of the conversations via the internet and they can’t send a simple wireless router after contacting them 4 times. Below is a history of my conversations. I hope this demonstrates to people that comcast is still full of boobs who can’t do their jobs.
On Sat, Dec 26, 2009 at 1:43 PM, Christopher X wrote:
chat id : 83e20ee5-2174-4768-8979-55b53f5c4f4d
Problem : I ordered and paid for the shipping on a modem last week. When is the cable wireless modem I ordered supposed to show up?
Christopher > I ordered and paid for the shipping on a modem last week. When is the cable wireless modem I ordered supposed to show up?
Cion Melanie > Hello Christopher_, Thank you for contacting Comcast Live Chat Support. My name is Cion Melanie. Please give me one moment to review your information.
Cion Melanie > Hi, how’s your day going?
Christopher_ > good
Cion Melanie > That is great to know, Christopher. I understand that you ordered the wireless router online.
Cion Melanie > Let me check on this for you
Cion Melanie > I’d be glad to assist you with your concern. May I have your complete Comcast account number and the last four digits of SSN listed on the account?
Christopher_ > XXXXXXXXXX256
Christopher_ > XXXX
Cion Melanie > Thank you. One moment please.
Cion Melanie > Christopher, just to make sure that you made the order on this link: http://www.comcast.net/wirelessrouter ?
Christopher_ > yes I made the order with that link
Cion Melanie > Thank you, Christopher. As to what I can see here that the order process wasnt been able to process completely. Would you like me to re process the order here in my end?
Christopher_ > yes
Christopher_ > what was the problem
Cion Melanie > My sincere apologies that the order was not completely and successfully processed, Christopher.
Cion Melanie > But I can make sure this will be processed successfully and completely here in my end
Cion Melanie > Please hold on
Christopher_ > ok
Cion Melanie > Christopher, is the service address registered as: 16 Bradford Circle Hillsborough NH 03244?
Christopher_ > yes
Cion Melanie > Thank you, Christopher. I am seeing here that the equipment order has been processed 12/18/09. You should be receiving the equipment, 5-7 business days from the date of the order.
Christopher_ > Is there a tracking number please?
Cion Melanie > So from the date of order, just a heads up you should be receiving the equipment on the 28th or the most is on the 30th.
Christopher_ > thank you
Print Copy Email Close
chat id : ffc2a965-1d65-4a68-b13a-cc1d635d880e
Problem : Internet modem order problems
Christopher > Internet modem order problems
Samina Louise > Hello Christopher_, Thank you for contacting Comcast Live Chat Support. My name is Samina Louise. Please give me one moment to review your information.
Samina Louise > I will be happy to assist you with your concern today.
Samina Louise > By the way, how are you today?
Christopher_ > I am having problems with a wireless router I ordered
Christopher_ > I want to know why I didn’t receive it
Samina Louise > To clarify, you ordered via the link for wireless router.
Samina Louise > Is that right?
Christopher_ > yes
Samina Louise > Let me verify on your account.
Samina Louise > May I have the account number please?
Christopher_ > XXXXXXXXXXXX4256
- Show quoted text -
Christopher_ > XXXXXXXXXX4256
Julian > Thank you.
Julian > Sorry sir, I can see the last notes in your account and I can see that the way written here was that you go to a local office to pick the equipment up, this is the fastest way to get the wireless system.In the office you will get the self installation kit, that is why you have not received the equipment yet.
Christopher_ > That was not stated and I have the transcript from the last conversation stating it was shipped and due on the 30th of december. WHO WOULD LIE ON THIEIR NOTES?
Julian > I apologize for any inconvenience it took you, because I see in your services you only have the service you always have had, there is not any additional cost
Comment by Christopher — January 3, 2010 @ 6:36 pm
I had the unplesant experience of being employed @ Comcast. I will never forget the inital training class: Being told by Dawn Mabry ” comcast customers are I D I O T S ” so just be aware. They never properly trained employees before they threw you on the phones to take nasty calls from unsatisfied customers. Their so called supervisors refused to take calls or make callbacks to customers with issues. But always expected you to sell sell sell. They cheated employees out of their commissons and wages. When you questioned the shotages (always to Comcast advantage) you were ignored and brushed off and lied to somemore. I recall launching their digital phone service, Ceo lied in company meeting advising this is not VOIP Voice over IP like verizon (whom is our competion)It is a much better ph service. Turned out I never received any training about the service. Much later on they offered to give employees 1/2 off the service. Yes it was VOIP when you lost power you lost phone service also and the so called backup battery in the modem was another joke. Comcast call centers employees lie to people to get a sale and then pressured to get off the phone ASAP , on to next incoming call. Comcast only pays the network feed, .02 per station in customers chosen lineup. Guess what they charge the customers.. They are smiling while putting the screw it your back
Comment by Linda — March 17, 2010 @ 1:10 pm
Dear Freeverse,
I cannot get any of your game software to work. Yet your website says very clearly:
Compatible with Mac OS 10.6 Snow Leopard.
We have 1.1.1 of Legion. And Legion Cult of Mithras.
We have Mac OS 10.6.
This is false or deceptive advertising. Since you have refused to return my money, for the purchase of both games, since you refuse to post software that works and continue to falsely advertise games that will work on Mac OS 10.6 but done — you leave me with no other choice but to file civil charges against you for.
a.) Willingly and purposely advertises games to be compatible, working with Mac OS 10.6
b.) The forum on line is filled with other users having the same problems, yet Freeverse has not made any attempt to fix or update the software.
c.) Has refused to refund money
d.) Therefore since money has been transmitted / transacted across state lines, this constitutes a form of mail fraud. A Class 3 felony which carries a sentence of 3 years per offense or a fine of up to $10,000.
e.) The bbb forum is not working. I cannot register and have attempted to do so several times. I *do* enter in my password and user id and I do not get any access to your system. This appears to be broken and shows one more instance of a “lackadaisical” attitude Freeverse is taking to serve it’s customers.
………………..
Please send me the mailing address of your registered agent so that the court can send a certified copy of the court/date hearing for the above mentioned complaints.
– Bart Wilson
Comment by bart wilson — May 9, 2010 @ 7:23 pm
When i signed up (three yrs ago) for triple play,idid not take advantage of a dvr free for a six month period because i had my own.
I was able to record one show and watch another at the same time i am now unable to do this because of the changes you have made lately.
I now feel you should let me have one of your DVR’s free for the six months trial period,if we like the way it operates we would consider adding it to our service. We did get any satisfaction by calling on phone.We still have triple play.
Comment by hep — June 9, 2010 @ 12:05 pm
First of all, I am trying to watch television tonight and channels 2-50 are not working. It is not raining, it is not storming — there is no explanation for it.
I am originally from Pennsylvania where I was a Service Electric customer. Service Electric was not only affordable, it was 100% reliable when it comes to service. As a customer for 2 years, I never once had to call the main office to report a problem with internet or cable service. In addition, my bill was $55 per month for the fastest internet and 70 channels of cable.
As a Comcast customer here in Tallahassee for two years, I have had nothing but problems. My service goes out every time there is a storm (both internet and cable) and when I changed from a two-bedroom to one-bedroom apartment in the same apartment complex, they charged me an astronomical reconnect fee. My monthly bill for less than great internet and 70 channels of cable, not including any extras such as HBO, Starz, HD,etc., is $118.22. That is unbelievable. If I had the choice to change, I would in a heart beat. I continue to search for other options as it is absolutely ridiculous to pay this much for horrible service and basic resources. For now, though, I am stuck because of the limited resources that are available to residents at the apartment complex.
Comcast has a lot of work to do to improve its reputation. It’s service is not up to par and its customer service representatives need to be taught common social skills as the majority of them don’t seem to understand that their job requires them to treat customers with respect. I hope that Comcast will improve its resources. However, I hope that I will be able to figure out a different way to receive cable and internet and not have to be a customer for much longer.
Comment by Johnna — August 9, 2010 @ 10:12 pm
Comcast is now officially interfering with my new job. Years ago, I had a dispute with comcast because of them over charging. I had internet/cable service at a set price. i am not the type to watch every bill and i have not paid very close attention to these things since now. I realized that i was being over charged for my services. Bills were showing up in the wrong amount. One slipped and i paid it. I was locked in battle with comcast over these amount. A customer service rep had told me no problem, i would receive a credit. Next month ..the same thing. over charged. I proceeded to cancel my service with them, and told them i would no longer conduct business with them. fast forward to the current time. I am in the process of obtaining a new job. My (hopefully) mew employer has informed my credit is less than perfect. I have been unemployed for a year. I asked “what can i do?” So i begin to look at my credit reports to find everything as i knew it would be, except for a collection on my reports that stem from comcast. i also had one with verizon, that was removed on the very first phone, and it came with an apology. Comcast filed a collection against me for what was ultimately an over billing situation. Now how do you fix this one. No love from comcast at all. The point here is ..if you have a misunderstanding with a company, and it is not resolved to your satisfaction…well you better check your credit..because thats where they will go next. Fingers crossed i can get this resolved, and start my new job.
Comment by Jasen — August 25, 2010 @ 1:26 pm
COMCAST & ADA Violation
Jesse Miller
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street S.W.
Washington D.C. 20554
Re FCC IC File Number: 10-C00226035-1
Ticket Number: NA000015268118
August 26, 2010
Dear Sir or Madam:
Thank you for your letter of August 18 with your control no. 1000954/kah. At the end of this letter, you urge me to contact you if I have any further questions or require additional information. Because of Comcast’s cavalier, if not deliberate misunderstanding of the nature of this issue, I would like to make this a formal complaint now.
I appreciate your attention in this matter, but from my point of view, the issue I raise is not addressed at all, by Comcast or your offices. Comcast, in their letter forwarded by your offices (Comcast itself sent nothing) stipulate their reasons for deploying their download limit threshold. I have no issue with the SIZE of their threshold … but I have a lot of fear with regard to the fact that they (Comcast) feel the need to establish a threshold at all. If as they say, such a very small percentage of users fill up their download limit, then clearly, Comcast is entering a framework for the future, when bandwidth presumably will be more precious than it is today. With their limit in place, tightening that limit according to their needs, which I perceive as primarily making money, as opposed to providing a high quality experience for virtually captive users such as myself. Of course I expect Comcast to make money, but I resent the deflection on the issue I raise on the grounds of “providing a high quality experience.”
The writer of the Comcast letter, Mr. Eric Robinson, states that ADA has no specific rule with regard to bandwidth limitations. To me, this is like saying there is no ADA regulation with regard to facility on our lunar colony. I have not been talking about life for the disabled on a lunar colony. ADA DOES provide for equal access for the disabled where the provision of such access does not render an impractical condition for the company or institution.
Common sense tells me that the imposition of a limit on bandwidth where none existed before is a matter of setting a potential stage for increased future limit. Again, I am not trying to throw a flag with regard to the size of the limit, but to the establishment of a limit at all, regardless of the subject matter. I take the United States Postal Service as a first class example: Free Matter for blind people. Of course we pay first class postage for Postal Service, and we expect to, but when it comes to … materials for the blind, including yes, books from the Library of Congress, these things are exempt from postage charges, and I submit, should be also exempt from the Comcast Bandwidth limit … no matter how large that limit is presently. Even someone living on the banks of Big Wheeling Creek, here in West Virginia knows that bandwidth usage is increasing, and contrary to Comcast disclaimers, the customer is NOT first under the Comcast Empire.
I hope your offices will find a way to address this matter!
Very respectfully
Jesse Miller
Comment by Jesse Miller — August 26, 2010 @ 1:46 pm