WHATEVER YOU ARE SO ANGRY ABOUT that you’ve wound up here, if history is any judge, is one big step closer to being resolved.
This is a site for customer-service-of-last resort. You’re here because you’ve gone through channels, talked to the call centers, explained your problems over and over and still gotten no satisfaction whatsoever. And maybe discourtesy, or stonewalling, or a pack of lies.
Because that’s how gigantic corporations often treat powerless individuals. But here’s the thing: YOU ARE POWERLESS NO MORE — because now you have the chance to publicly confront your tormenters, and to shame them. And because there are many of you, you suddenly are a force to be reckoned with. And history proves that, too.
Customer-Circus is an expansion of the website and blog ComcastMustDie.com. In a matter of a few months, ComcastMustDie helped make the world’s most hated cable company that it had to change its ways. Frustrated, enraged customers flocked there to relate their horror stories, and in short order Comcast was forced to listen. The company’s customer service record is still pretty abysmal, but it has made huge investments in turning things around. More importantly, it showed good sense and good faith by attending to thousands of individual ComcastMustDie complaints.
ComcastMustDie was created by journalist and author Bob Garfield, who has moved on to new adventures and bequeathed his project to us. Now, we’re taking that template and expanding it (for now) to 17 other companies. Here’s how it works:
- How to Use this BLOG. Click on the appropriate Category on the LEFT –> and join the conversation. Or start one.
- Explain your problem — civilly, please. Abusive posts will be removed.
- Leave behind a customer number, airline ticket number, etc – BUT NO PHONE NUMBER, ADDRESS, EMAIL OR OTHER PERSONAL INFORMATION – that will enable the company in question to track you down.
- If you don’t hear from the company in question within five business days, post again with the subject line: “NO RESPONSE.” We will keep track of those, and make very clear which corporate goliath is listening, and which is not.
But fair’s fair. If you do indeed get follow-up from the company you’ve complained about, come back and post about that experience, too, under the subject “THEY CALLED!”
We can’t guarantee every company will be immediately responsive, but we’re pretty confident. Because IN A CONNECTED WORLD, NOBODY CAN AFFORD BUSINESS AS USUAL. Nobody can afford to antagonize and mistreat customers. Because, now, the world is watching.
Congratulations, David, you know have a sling. So Goliath had better become one friendly giant.
Customer-Circus.com
Beware of doing business with a company named: Gold Crown Property Management!
Some time in February 2009 we had a telephone solicitation from Gold Crown (Gold Crown Property Management, 1497 Main St. #344, Dunedin, FL 34698) to use their services to sell our time-share resort. I requested the signing of a contract as a means of formally assessing and agreeing on the conditions governing the proposed provision of services. Gold Crown agreed to submit the contract and asked for the number of a credit card to be eventually used to pay their fee. The contract was never signed and Gold Crown was notified by telephone that we were not going to use their services. However, on Feb. 14, 2009 Gold Crown proceeded to charge our credit card with a $398.00 fee. On the strength of not having signed any contract with Gold Crown we rejected the charge both verbally, by telephone calls, and by written statements to both the credit card company (the last on 22 August 2009) and to Gold Crown, but to no avail. The $398.00 remains outstanding on the credit card statement and Gold Crown refuses to refund the money. We consider Gold Crown arbitrary and unauthorized charge a premeditated attempt at defrauding the consumer with the help of a credit card company (Capitalone).
Comment by Fioravante A. Bares — November 29, 2009 @ 6:34 pm
Comcast has tone deaf and manipulative people who lie on the customers notes in the files. I kept copies of the conversations via the internet and they can’t send a simple wireless router after contacting them 4 times. Below is a history of my conversations. I hope this demonstrates to people that comcast is still full of boobs who can’t do their jobs.
On Sat, Dec 26, 2009 at 1:43 PM, Christopher X wrote:
chat id : 83e20ee5-2174-4768-8979-55b53f5c4f4d
Problem : I ordered and paid for the shipping on a modem last week. When is the cable wireless modem I ordered supposed to show up?
Christopher > I ordered and paid for the shipping on a modem last week. When is the cable wireless modem I ordered supposed to show up?
Cion Melanie > Hello Christopher_, Thank you for contacting Comcast Live Chat Support. My name is Cion Melanie. Please give me one moment to review your information.
Cion Melanie > Hi, how’s your day going?
Christopher_ > good
Cion Melanie > That is great to know, Christopher. I understand that you ordered the wireless router online.
Cion Melanie > Let me check on this for you
Cion Melanie > I’d be glad to assist you with your concern. May I have your complete Comcast account number and the last four digits of SSN listed on the account?
Christopher_ > XXXXXXXXXX256
Christopher_ > XXXX
Cion Melanie > Thank you. One moment please.
Cion Melanie > Christopher, just to make sure that you made the order on this link: http://www.comcast.net/wirelessrouter ?
Christopher_ > yes I made the order with that link
Cion Melanie > Thank you, Christopher. As to what I can see here that the order process wasnt been able to process completely. Would you like me to re process the order here in my end?
Christopher_ > yes
Christopher_ > what was the problem
Cion Melanie > My sincere apologies that the order was not completely and successfully processed, Christopher.
Cion Melanie > But I can make sure this will be processed successfully and completely here in my end
Cion Melanie > Please hold on
Christopher_ > ok
Cion Melanie > Christopher, is the service address registered as: 16 Bradford Circle Hillsborough NH 03244?
Christopher_ > yes
Cion Melanie > Thank you, Christopher. I am seeing here that the equipment order has been processed 12/18/09. You should be receiving the equipment, 5-7 business days from the date of the order.
Christopher_ > Is there a tracking number please?
Cion Melanie > So from the date of order, just a heads up you should be receiving the equipment on the 28th or the most is on the 30th.
Christopher_ > thank you
Print Copy Email Close
chat id : ffc2a965-1d65-4a68-b13a-cc1d635d880e
Problem : Internet modem order problems
Christopher > Internet modem order problems
Samina Louise > Hello Christopher_, Thank you for contacting Comcast Live Chat Support. My name is Samina Louise. Please give me one moment to review your information.
Samina Louise > I will be happy to assist you with your concern today.
Samina Louise > By the way, how are you today?
Christopher_ > I am having problems with a wireless router I ordered
Christopher_ > I want to know why I didn’t receive it
Samina Louise > To clarify, you ordered via the link for wireless router.
Samina Louise > Is that right?
Christopher_ > yes
Samina Louise > Let me verify on your account.
Samina Louise > May I have the account number please?
Christopher_ > XXXXXXXXXXXX4256
- Show quoted text -
Christopher_ > XXXXXXXXXX4256
Julian > Thank you.
Julian > Sorry sir, I can see the last notes in your account and I can see that the way written here was that you go to a local office to pick the equipment up, this is the fastest way to get the wireless system.In the office you will get the self installation kit, that is why you have not received the equipment yet.
Christopher_ > That was not stated and I have the transcript from the last conversation stating it was shipped and due on the 30th of december. WHO WOULD LIE ON THIEIR NOTES?
Julian > I apologize for any inconvenience it took you, because I see in your services you only have the service you always have had, there is not any additional cost
Comment by Christopher — January 3, 2010 @ 6:36 pm