I was offered, ordered, and received service at $19.99 for six months. I was billed at $57.95. The first time I called Comcast a customer service rep said he saw no proof of the rate I claimed I had been offered. He asked that I fax in my confirmation clearly stating the rate. Why should I have to go and find a fax machine and spend my time on this? E-mail was unacceptable. I wish I knew why.
I called the third-party dealer which sold me the Comcast service. To be clear, Comcast came to my apartment to install the Internet. Comcast clearly knows of this third-party dealer and clearly has an agreement with them. Moving on–the third party dealer told me to hold and then forwarded me to the same automated calling system that I had just worked my way through in order to speak with a real human being. I hung up and called Comcast back.
This time a lady picked up and stated that she clearly saw my $19.99 rate listed, twice, and that she would try to get a supervisor to fix the problem. In the meantime, she said, I should bay my bill and the account would be credited. I did so.
Yesterday I received my second bill, equaling $95.91 for the $0.00 which I now owe. The check I mailed in was not reflected on the bill, nor was my corrected rate. I now owe another $57.95 for another month of service.
I called Comcast, and the woman said she was going to forward me to a department that could help, Sales Consulting or something like that. What she actually did was transfer me to another county’s call center who also said that they could not help me. They did however offer me another phone number, which of course was the original number I had called.
I called back, and another individual picked up. He put me on hold several times, said he didn’t see the rate, that I was supposed to fax proof in, and that there was possibly fine print on this deal stating that it also required television service. I immediately referenced my confirmation page, with the price and phrase “non-cable customer” written on it. He confirmed that he had my phone number, would try to get this done (corrected) tonight, and that he would call me back. My phone did not ring.
Additionally, my Internet service is not fast enough to properly stream any video, even though the connection states 65Mbps, but that is another story.
I ordered comcast online and was given a price by their online representative (Christine) of 109.98, including ‘Free DVR’. This was for HD Premium, with high speed internet service and obviously, DVR.
I recently received a letter from them they had not been charging me for DVR service but, starting this month, they were going to. And sure enough my latest bill shows DVR for 15.95.
Here is the information from the online session.
Christine > Your order is now completed. Please make note of the technician’s arrival time window. Please contact customer service at 1-888-633-4266 to reschedule if this is not a convenient time for you. Please note that someone 18 or older must be present on the day of installation.
Christine > We will be sending a confirmation email for your reference regarding the order that you made.
Christine > Your Account Number is:09509-315180-05
Christine > We are all set. I am happy to have completed your order.
Christine > Is there anything else that I may help you with today?
Guest_ > yes, I want my coupons. sad
Christine > Really sorry, Jay. That is only for Triple Play Orders. That’s Okay! You have all the premium channels!
Guest_ > but, I was supposed to get 6 coupons for free movies. (very sad
face)…
Christine > Why is that? You only have two services. If you ordered for Triple Play, I wouldn’t hesitate to give you more that 6 but then again, you’re not eligible for the tickets. So sorry sad
Guest_ > that’s okay. I’d prefer the lower price. Thanks. have a great day…
Guest_ > I should say, I do prefer the lower price.
Christine > Yeah! Low price for a great package is more than enough.
No. They don’t care one bit. The only way they will is if every one of their customers. Not some not most. All. This business is a criminal enterprise. Thumb the nose at the fcc and say “we don’t care were rich. How much does a pay off cost? Hah that’s pocket change”. People they’ve got our government in their pocket. that’s bad news. In some areas if you want these services you have no choice. It has to be them. That’s called monopoly. Illegal. Forging fcc packets to interrupt p2p transmissions. Ilegal. Claiming x speed but capping you if you actullay use it. False advertising. Illegal. some of these techs. It terrifies me that some of these guy may be visiting my grandparents on a service call. One who came to my place had a tear drop tattoo under his eye. In gangland that means you’ve murdered someone. Nice background check. Seriously.
Oh the long story. 2 weeks ago I moved from GA to FL. I contact Comcast well ahead of time to set up my transfer. I had someone come out the day I moved. The installer told me that he could not complete the project because no one in my apt ever had Comcast before but that someone would call me to set up an appt for a technician to come out. He said they’d have to drill some holes??? Kind of funny because these apts are NOT new – probably built in the mid 80’s. Anyhow, no one called me from Comcast so I called them on Monday. They said, no we were waiting on you to call and give us permission to drill holes??? The first guy was in the office when the mgr said no problem. So I had to set up an appt for Thursday evening – first evening appt available because I just started a new job so couldn’t take 3 hours off to wait for comcast. A new installer came out, went into the office and found my apt number and hooked up my cable AND internet – no holes. Now a little over a week later, Comcast deactivated my old account and along with it my 6 email addresses that I’ve had for years. I called them and was transferred about 5 times. One guy said he couldn’t do anything because I owed them money. I owed $26 which I had previously paid and which is how I found out my old acct was deactivated. I then got a supervisor. She was able to get 2 of the 6 emails back and activated that evening. She told me the other 4 were already on a ticket and there was nothing she could do but they would be back on within 24 hours. Well 24 hours later and NOTHING. Oh, and I was on the phone with them for over an hour last night. So tonight, I get a supervisor who was the RUDEST person I have ever talked to in my entire life. Let me explain that one of the 4 emails addresses is used for a home business that I have. So I am losing business right now because of Comcast. Perhaps they could have ASKED if I wanted to keep those emails since I’d had them for years. Its not like I moved to China. I moved one state away. So Ms. Vivian informed me that the ticket from last night was filled out incorrectly so she had to start from scratch. Also, there was no guarantee that I would get those email addresses back because they belong to Comcast not to me. When I explained about the home business she said, this isn’t a business account so why does that matter??? WHY DOES THAT MATTER? I then explained that as long as I was doing nothing illegal, it was really none of her business what I used my 7 email accounts for. She refused to do anything and was so completely awful as a customer service person. Comcast is a horrible company. Why do I even pay my bill? To get kicked in the teeth by them. I am now losing business and they don’t give a flying flip. I despise them.
Comcast is the only cable broadband choice where I live and their prices are increasing like crazy. Plus, they are adding additional fees for everything: there is no option to buy the modem, so after 4 years of service with the same modem they now increased the price (for this exact same 3 year old modem) from $3 to $5 per month; They now charge $2 for making automatic payments over the phone when this service used to be free. When I call customer service about clear abuses like this and ask to speak to a supervisor I am told, “Your issue does not merit the attention of a supervisor and I will not let you speak to one”. Additional calls to other representatives result in the same, “You cannot speak to a supervisor because, based on what you have told me, you have no justification for taking up their time.” I don’t know why some people believe that Comcast has actually cleaned up their act because where I live their abuses are growing exponentially. No wonder they are re-branding themselves as xfinity. Comcast/Xfinity is as dirty as Blackwater/Xe but apparently corporations believe that re-branding with any name that begins with the letter “x” will confuse people enough that they can scam them all over again?!?
I have been getting 2Mbps or less download speed for the last 3 days. I call customer service they go through the usual reboot the modem bla bla bla and then say we need to send a tech and it might cost 29 bucks when it is nothing to do with my connection. Is there any resolution to this problem?
I can not give real name since I work for Comcast aka xfinity I really feel bad for customers they suffer and it is because the techs are over booked and underpaid.They do not have time to fix the problems right and the first time. Prices are going to go up again so just wait for that bill.I was told do to the economy my yearly increase was only 2% and I had 9 out of 10 rating for the year,and that was when they let a lot of employees go.Check out this blog page voice your fustrations at http://disgruntcomcast.blogspot.com/ because they play GOD and say they are family but the last time I checked family doesnt f ck you. Look foward to seeing your blogs Thanks PAPPADOBACK
February 25th, 2010 at 10:25 pm
I was offered, ordered, and received service at $19.99 for six months. I was billed at $57.95. The first time I called Comcast a customer service rep said he saw no proof of the rate I claimed I had been offered. He asked that I fax in my confirmation clearly stating the rate. Why should I have to go and find a fax machine and spend my time on this? E-mail was unacceptable. I wish I knew why.
I called the third-party dealer which sold me the Comcast service. To be clear, Comcast came to my apartment to install the Internet. Comcast clearly knows of this third-party dealer and clearly has an agreement with them. Moving on–the third party dealer told me to hold and then forwarded me to the same automated calling system that I had just worked my way through in order to speak with a real human being. I hung up and called Comcast back.
This time a lady picked up and stated that she clearly saw my $19.99 rate listed, twice, and that she would try to get a supervisor to fix the problem. In the meantime, she said, I should bay my bill and the account would be credited. I did so.
Yesterday I received my second bill, equaling $95.91 for the $0.00 which I now owe. The check I mailed in was not reflected on the bill, nor was my corrected rate. I now owe another $57.95 for another month of service.
I called Comcast, and the woman said she was going to forward me to a department that could help, Sales Consulting or something like that. What she actually did was transfer me to another county’s call center who also said that they could not help me. They did however offer me another phone number, which of course was the original number I had called.
I called back, and another individual picked up. He put me on hold several times, said he didn’t see the rate, that I was supposed to fax proof in, and that there was possibly fine print on this deal stating that it also required television service. I immediately referenced my confirmation page, with the price and phrase “non-cable customer” written on it. He confirmed that he had my phone number, would try to get this done (corrected) tonight, and that he would call me back. My phone did not ring.
Additionally, my Internet service is not fast enough to properly stream any video, even though the connection states 65Mbps, but that is another story.
Please help.
February 19th, 2010 at 12:40 pm
I ordered comcast online and was given a price by their online representative (Christine) of 109.98, including ‘Free DVR’. This was for HD Premium, with high speed internet service and obviously, DVR.
I recently received a letter from them they had not been charging me for DVR service but, starting this month, they were going to. And sure enough my latest bill shows DVR for 15.95.
Here is the information from the online session.
Christine > Your order is now completed. Please make note of the technician’s arrival time window. Please contact customer service at 1-888-633-4266 to reschedule if this is not a convenient time for you. Please note that someone 18 or older must be present on the day of installation.
Christine > We will be sending a confirmation email for your reference regarding the order that you made.
Christine > Your Account Number is:09509-315180-05
Christine > We are all set. I am happy to have completed your order.
Christine > Is there anything else that I may help you with today?
Guest_ > yes, I want my coupons. sad
Christine > Really sorry, Jay. That is only for Triple Play Orders. That’s Okay! You have all the premium channels!
Guest_ > but, I was supposed to get 6 coupons for free movies. (very sad
face)…
Christine > Why is that? You only have two services. If you ordered for Triple Play, I wouldn’t hesitate to give you more that 6 but then again, you’re not eligible for the tickets. So sorry sad
Guest_ > that’s okay. I’d prefer the lower price. Thanks. have a great day…
Guest_ > I should say, I do prefer the lower price.
Christine > Yeah! Low price for a great package is more than enough.
Christine > May I ask you one last thing,
February 13th, 2010 at 2:05 am
No. They don’t care one bit. The only way they will is if every one of their customers. Not some not most. All. This business is a criminal enterprise. Thumb the nose at the fcc and say “we don’t care were rich. How much does a pay off cost? Hah that’s pocket change”. People they’ve got our government in their pocket. that’s bad news. In some areas if you want these services you have no choice. It has to be them. That’s called monopoly. Illegal. Forging fcc packets to interrupt p2p transmissions. Ilegal. Claiming x speed but capping you if you actullay use it. False advertising. Illegal. some of these techs. It terrifies me that some of these guy may be visiting my grandparents on a service call. One who came to my place had a tear drop tattoo under his eye. In gangland that means you’ve murdered someone. Nice background check. Seriously.
February 11th, 2010 at 11:30 pm
Oh the long story. 2 weeks ago I moved from GA to FL. I contact Comcast well ahead of time to set up my transfer. I had someone come out the day I moved. The installer told me that he could not complete the project because no one in my apt ever had Comcast before but that someone would call me to set up an appt for a technician to come out. He said they’d have to drill some holes??? Kind of funny because these apts are NOT new – probably built in the mid 80’s. Anyhow, no one called me from Comcast so I called them on Monday. They said, no we were waiting on you to call and give us permission to drill holes??? The first guy was in the office when the mgr said no problem. So I had to set up an appt for Thursday evening – first evening appt available because I just started a new job so couldn’t take 3 hours off to wait for comcast. A new installer came out, went into the office and found my apt number and hooked up my cable AND internet – no holes. Now a little over a week later, Comcast deactivated my old account and along with it my 6 email addresses that I’ve had for years. I called them and was transferred about 5 times. One guy said he couldn’t do anything because I owed them money. I owed $26 which I had previously paid and which is how I found out my old acct was deactivated. I then got a supervisor. She was able to get 2 of the 6 emails back and activated that evening. She told me the other 4 were already on a ticket and there was nothing she could do but they would be back on within 24 hours. Well 24 hours later and NOTHING. Oh, and I was on the phone with them for over an hour last night. So tonight, I get a supervisor who was the RUDEST person I have ever talked to in my entire life. Let me explain that one of the 4 emails addresses is used for a home business that I have. So I am losing business right now because of Comcast. Perhaps they could have ASKED if I wanted to keep those emails since I’d had them for years. Its not like I moved to China. I moved one state away. So Ms. Vivian informed me that the ticket from last night was filled out incorrectly so she had to start from scratch. Also, there was no guarantee that I would get those email addresses back because they belong to Comcast not to me. When I explained about the home business she said, this isn’t a business account so why does that matter??? WHY DOES THAT MATTER? I then explained that as long as I was doing nothing illegal, it was really none of her business what I used my 7 email accounts for. She refused to do anything and was so completely awful as a customer service person. Comcast is a horrible company. Why do I even pay my bill? To get kicked in the teeth by them. I am now losing business and they don’t give a flying flip. I despise them.
February 11th, 2010 at 8:35 pm
Comcast is the only cable broadband choice where I live and their prices are increasing like crazy. Plus, they are adding additional fees for everything: there is no option to buy the modem, so after 4 years of service with the same modem they now increased the price (for this exact same 3 year old modem) from $3 to $5 per month; They now charge $2 for making automatic payments over the phone when this service used to be free. When I call customer service about clear abuses like this and ask to speak to a supervisor I am told, “Your issue does not merit the attention of a supervisor and I will not let you speak to one”. Additional calls to other representatives result in the same, “You cannot speak to a supervisor because, based on what you have told me, you have no justification for taking up their time.” I don’t know why some people believe that Comcast has actually cleaned up their act because where I live their abuses are growing exponentially. No wonder they are re-branding themselves as xfinity. Comcast/Xfinity is as dirty as Blackwater/Xe but apparently corporations believe that re-branding with any name that begins with the letter “x” will confuse people enough that they can scam them all over again?!?
February 9th, 2010 at 8:32 am
I have been getting 2Mbps or less download speed for the last 3 days. I call customer service they go through the usual reboot the modem bla bla bla and then say we need to send a tech and it might cost 29 bucks when it is nothing to do with my connection. Is there any resolution to this problem?
February 8th, 2010 at 5:09 pm
I can not give real name since I work for Comcast aka xfinity I really feel bad for customers they suffer and it is because the techs are over booked and underpaid.They do not have time to fix the problems right and the first time. Prices are going to go up again so just wait for that bill.I was told do to the economy my yearly increase was only 2% and I had 9 out of 10 rating for the year,and that was when they let a lot of employees go.Check out this blog page voice your fustrations at http://disgruntcomcast.blogspot.com/ because they play GOD and say they are family but the last time I checked family doesnt f ck you. Look foward to seeing your blogs Thanks PAPPADOBACK