just ordered comcast – and after two scheduled install attempts, they have not been able to bring a HDMI receiver for installation. Rather than bring the equipment I need to hook their service up to my television, they want me to drive to some office location and pick up a HDMI receiver – since they couldn’t coordinate with their installer to have them resolve this.
Certainly I can go pick something up, but why not make a simple phone call to their installer? Why place the technical burden of finding the right equipment directly upon their customer? Doesn’t that make the support and process more expensive for everyone involved?
Maybe I should be rethinking my decision to hook up with this company?
Hi there…I moved into a new home…did the process of having everything transferred online. Moving into a bigger house, I asked the rep what the charge was to have cable outlets (with no digital cable box, just cable) in each room. She told me that because I was a longtime customer that it would be 49.95 for installation. I specifically asked if that would cover everything…all the additional outlets if the rooms, no hidden fees, etc. She assured me that price covered EVERYTHING. Keep in mind I have this whole chat session saved. I get a bill for over 500.00. I contacted Comcast online, said I wanted a supervisor to contact me and they told me that they could put a request in but they could not guarantee me I would get a call back! How ridiculous is that! Any suggestions on what I can do now because I am CERTAINLY not paying this bill when I was told the total for everything would be 49.95. It is totally unfair, and they took advantage. As far I am concerned, if they were
> going to be snakes like that, let them come take pull all they installed out because I was snowed! Any suggestions on what I can do?
I have basic cable package from Comcast. I pay less than $10/mo. and have not upgraded to a digital package. I watch mostly HD over-the-air shows. I got a mailing the other day and here’s what it said: “ATTENTION VALUED CUSTOMERS: Your current promotion is about to end” and then their pitch to “Upgrade to Digital Economy TV for just $19.99 (for first 12 months).
What offends me about this is that I am on no kind of promotional anything currently. I even called a comcast service rep and confirmed this and he admitted that he had been getting calls reffering to the same mailer. To me, this is a sad ploy to try to get someone into a digital package. IT’S MISLEADING AND I HIGHLY RESENT IT. Don’t try to scare me into thinking I have a “promotion” that is going to end and therefore need to upgrade when I don’t!!!!
frances the thing with on demand content is contracts. Im not part of our legal department but I can say that we cant just upload whatever we want or whatever the customers want. We have to have a contract to do so or we’ll get sued for copyright laws.
Dont get me started on Chystler. This is almost as bad as the first wave of banks who didnt want to roll their sleeves up and put in the work to save their company crawl to uncle sam take our money and celebrate with having a meeting at a 400k weekend spa. Wow thats some important meeting that it had to cost me 400k for these guys to relax from their easy way out when I cant even qualify for a grant to up my associates degree to a bachelors with that same tax money I pay in every year.
We should all start another post about rippoff artist executives that should be in jail.
Re: Comcast digital cable, ON DEMAND. I am very dissatisfied with ON DEMAND! The FREE MOVIES are very disappointing, and SUBSTANDARD. There is hardly anything to watch there. I do NOT LIKE your ON DEMAND, for some of my favorite shows are not there!! I like to watch these shows at my convenience – CRIMINAL MINDS (a popular show on Ch. 7, Weds.) I miss COLD CASE, Ch. 7, on Sun night, and GHOST LAB discovery channel. Wed. night. What Happened?? Instead there are some really dumb shows listed. I have called (twice) and complained, and I KNOW nothing will be done – “I’ll tell someone” is the response that I know won’t happen. I wish I had my old T.V. channels back and not this stupid Digital. I am very disappointed!
Oh yeah I forgot about the service/call centers. After building a few new ones out this way where I am with the promise of calls staying more local they merged a lot of them to make more office for backend positions.
Truthfully if they want to increase true long term profits clean up the backend, heres way too many people in the chain of management and its pure overhead. Atleast the csr’s have a chance to bangout a sale to return revenue from their payroll.
This just sucks and this is why we have Custom-Circus.com to vent about dishonest crap like this. Greed for more profits while shutting down departments, firing humans and going to computers is why this country is in the mess we are in with unemployment @ 10% .
It’s not improving when Comcast shuts down service centers, either.
I’m mad as hell, and so are a lot of Dodge employees who are pissed off at Chrysler taking $7 billion dollars of you tax dollars and saying “we’re not repaying that,” and now they’re running the biggest Super Bowl truck ads next month at SuperBowl. That money could be used right now to putting hungry Dodge employees back to work. But noooooooooo, the Chrysler fat cats have to have their stupid SuperBowl commercials instead.
Are TV commercials are more important than humans who need jobs? Apparently Chrysler thinks so. But don’t we already know where the local Dodge dealership in town is? Do we really need to spend millions on a cute TV ad instead of re-hiring the laid off workers?
I don’t know what’s worse. The lackadaisical attitude of Chrysler or the American public who isn’t screaming at their congressmen about this injustice. Anyway… back to Comcast…
The greed of banks, Comcast, now Chrysler… it’s just pathetic and I think it’s way overdue that we do another radio call in show.
So let’s set up a few dates for this and I will get Comcast management on the phone, too so you can yell at them directly. I am going to burn 100 CDs of the radio show and mail them off to Comcast Corporate Management including 30 of the top Comcast biggest cities. Copies are also being sent to CNN, the Consumerist, Wired and Business Week editors.
I will post the dates for the call in here sometime next week. We’ll do one during the week and one during the weekend so we can catch the Comcast customers who really want to add their two cents to helping us speak to the growing problem of crappy Comcast Customer Services.
I probably shouldnt do this post yet seeming the admin is looking to do another call in talkshow, but you people need to know whats comming down the pipe. They have construed a way to eliminate another department, and once this automatic routing is in full affect you better believe buhbye routing department. So with yet another way to save millions, upon the other 4-5 ways they have over the last 3 years they still manage to say “hey we need a ratehike” depending where you live over the last 2 years you probably seen 2 to as many as 4 hikes. Hmmm wierd because if they have made all these multimillion dollar cuts going right into profits why do they need to raise prices…greedy bastards.
well guess what!!!! projected in March there is going to be another one. I heard this right from the mouth of a regional director. So all these cuts, bogus benefit cuts, sales increases from the economy(yes I said increase), a few rate hikes, digital transition rather than network upgrades, each region must be up atleast 8-10 mill in profits. Why stop there when we can raise prices again. But thats not all folks, the goal for 2010 isnt fixing the service issues, rushed appointments leading to nowhere that they have been promising for 3+ years, nope 2010′s goal is called project 20 10 twenty ten. Mission???? drive all costs out of the business. So pretty much their looking to use technology to automate all jobs that they can, meaning your service is going to be worse.
Also they messed with the scheduling sytem again, so they expect as many calls completed with installs mixed with troublecalls as when we just did troublecalls. Meaning??? expect contractor grade install from inhouse techs, because they most like will be alotted a whole whopping 30 minutes before they have to roll to next house without being late.
This is the email I sent comcast on 12/12/09. The situation gets even more ridiculous as you read on:
EMAIL TO COMCAST:
Hello. I need to tell you about the deplorable experience I have had setting up service with comcast.
1. I went online to inquire about service
2. I called the number online
3. I was transferred to three different people: the first person was a
broker who also worked for quest. the second was a rep in the national
office. the third was rep in the local office
4. each person quoted me a different price
5. when the tech came to my apt to install service, he said wireless was
not included, even though each rep told me it was
6. i had to pay additional fees for wireless
7. one rep told me i had a 300.00 rebate coming
8. i called to order a separate box for my bedroom, was quoted a price
9. the computers were down and i was told i was gettign a call back
10. i never got a call back
11. when i called back, i was quoted a different price for the box
12. i have tried for a week to set up auto billing online. never works.
now i have to be sent a form
13. my user name and password seems to change on it”s own and i had to
call back to have it reset
14. i tried to confirm when i would get the 300.00 rebate, and was just
told by a rep that they never heard of it
i have never experienced so much time wasting in my life to set up cable
service. never. thank you.
I then got an email back saying that I had to go online and chat with someone to resolve the 300.00 rebate I was promised, with a customer ticket number. When I went online the person insisted that the ticket was closed, and everything was fine because their trouble shooting department fixed my internet issues, even though I never had internet issues. I actually saved the chat; it is quite comical as I ask about the rebate and the robot keeps replying: “Chris, everything is fine. Your internet works.”
Then I got my first bill and they charged me for something that I simply inquired about back in November. When I contacted Comcast about the bill they insisted that I called to order it and spoke to me like a doltish thief. I had to drive to the local office, threaten to contact the attorney general, which I may still do.
Truly the worst experience I have ever encountered with a utility service.
January 28th, 2010 at 11:33 am
just ordered comcast – and after two scheduled install attempts, they have not been able to bring a HDMI receiver for installation. Rather than bring the equipment I need to hook their service up to my television, they want me to drive to some office location and pick up a HDMI receiver – since they couldn’t coordinate with their installer to have them resolve this.
Certainly I can go pick something up, but why not make a simple phone call to their installer? Why place the technical burden of finding the right equipment directly upon their customer? Doesn’t that make the support and process more expensive for everyone involved?
Maybe I should be rethinking my decision to hook up with this company?
January 27th, 2010 at 10:14 am
Hi there…I moved into a new home…did the process of having everything transferred online. Moving into a bigger house, I asked the rep what the charge was to have cable outlets (with no digital cable box, just cable) in each room. She told me that because I was a longtime customer that it would be 49.95 for installation. I specifically asked if that would cover everything…all the additional outlets if the rooms, no hidden fees, etc. She assured me that price covered EVERYTHING. Keep in mind I have this whole chat session saved. I get a bill for over 500.00. I contacted Comcast online, said I wanted a supervisor to contact me and they told me that they could put a request in but they could not guarantee me I would get a call back! How ridiculous is that! Any suggestions on what I can do now because I am CERTAINLY not paying this bill when I was told the total for everything would be 49.95. It is totally unfair, and they took advantage. As far I am concerned, if they were
> going to be snakes like that, let them come take pull all they installed out because I was snowed! Any suggestions on what I can do?
January 21st, 2010 at 4:14 pm
BOGUS MAILER?
I have basic cable package from Comcast. I pay less than $10/mo. and have not upgraded to a digital package. I watch mostly HD over-the-air shows. I got a mailing the other day and here’s what it said: “ATTENTION VALUED CUSTOMERS: Your current promotion is about to end” and then their pitch to “Upgrade to Digital Economy TV for just $19.99 (for first 12 months).
What offends me about this is that I am on no kind of promotional anything currently. I even called a comcast service rep and confirmed this and he admitted that he had been getting calls reffering to the same mailer. To me, this is a sad ploy to try to get someone into a digital package. IT’S MISLEADING AND I HIGHLY RESENT IT. Don’t try to scare me into thinking I have a “promotion” that is going to end and therefore need to upgrade when I don’t!!!!
January 17th, 2010 at 5:33 pm
frances the thing with on demand content is contracts. Im not part of our legal department but I can say that we cant just upload whatever we want or whatever the customers want. We have to have a contract to do so or we’ll get sued for copyright laws.
January 17th, 2010 at 5:30 pm
Dont get me started on Chystler. This is almost as bad as the first wave of banks who didnt want to roll their sleeves up and put in the work to save their company crawl to uncle sam take our money and celebrate with having a meeting at a 400k weekend spa. Wow thats some important meeting that it had to cost me 400k for these guys to relax from their easy way out when I cant even qualify for a grant to up my associates degree to a bachelors with that same tax money I pay in every year.
We should all start another post about rippoff artist executives that should be in jail.
January 17th, 2010 at 5:26 pm
Re: Comcast digital cable, ON DEMAND. I am very dissatisfied with ON DEMAND! The FREE MOVIES are very disappointing, and SUBSTANDARD. There is hardly anything to watch there. I do NOT LIKE your ON DEMAND, for some of my favorite shows are not there!! I like to watch these shows at my convenience – CRIMINAL MINDS (a popular show on Ch. 7, Weds.) I miss COLD CASE, Ch. 7, on Sun night, and GHOST LAB discovery channel. Wed. night. What Happened?? Instead there are some really dumb shows listed. I have called (twice) and complained, and I KNOW nothing will be done – “I’ll tell someone” is the response that I know won’t happen. I wish I had my old T.V. channels back and not this stupid Digital. I am very disappointed!
Frances Oliver
January 17th, 2010 at 11:56 am
Oh yeah I forgot about the service/call centers. After building a few new ones out this way where I am with the promise of calls staying more local they merged a lot of them to make more office for backend positions.
Truthfully if they want to increase true long term profits clean up the backend, heres way too many people in the chain of management and its pure overhead. Atleast the csr’s have a chance to bangout a sale to return revenue from their payroll.
January 16th, 2010 at 8:43 pm
This just sucks and this is why we have Custom-Circus.com to vent about dishonest crap like this. Greed for more profits while shutting down departments, firing humans and going to computers is why this country is in the mess we are in with unemployment @ 10% .
It’s not improving when Comcast shuts down service centers, either.
I’m mad as hell, and so are a lot of Dodge employees who are pissed off at Chrysler taking $7 billion dollars of you tax dollars and saying “we’re not repaying that,” and now they’re running the biggest Super Bowl truck ads next month at SuperBowl. That money could be used right now to putting hungry Dodge employees back to work. But noooooooooo, the Chrysler fat cats have to have their stupid SuperBowl commercials instead.
Are TV commercials are more important than humans who need jobs? Apparently Chrysler thinks so. But don’t we already know where the local Dodge dealership in town is? Do we really need to spend millions on a cute TV ad instead of re-hiring the laid off workers?
I don’t know what’s worse. The lackadaisical attitude of Chrysler or the American public who isn’t screaming at their congressmen about this injustice. Anyway… back to Comcast…
The greed of banks, Comcast, now Chrysler… it’s just pathetic and I think it’s way overdue that we do another radio call in show.
So let’s set up a few dates for this and I will get Comcast management on the phone, too so you can yell at them directly. I am going to burn 100 CDs of the radio show and mail them off to Comcast Corporate Management including 30 of the top Comcast biggest cities. Copies are also being sent to CNN, the Consumerist, Wired and Business Week editors.
I will post the dates for the call in here sometime next week. We’ll do one during the week and one during the weekend so we can catch the Comcast customers who really want to add their two cents to helping us speak to the growing problem of crappy Comcast Customer Services.
– bart (admin)
January 16th, 2010 at 8:15 pm
I probably shouldnt do this post yet seeming the admin is looking to do another call in talkshow, but you people need to know whats comming down the pipe. They have construed a way to eliminate another department, and once this automatic routing is in full affect you better believe buhbye routing department. So with yet another way to save millions, upon the other 4-5 ways they have over the last 3 years they still manage to say “hey we need a ratehike” depending where you live over the last 2 years you probably seen 2 to as many as 4 hikes. Hmmm wierd because if they have made all these multimillion dollar cuts going right into profits why do they need to raise prices…greedy bastards.
well guess what!!!! projected in March there is going to be another one. I heard this right from the mouth of a regional director. So all these cuts, bogus benefit cuts, sales increases from the economy(yes I said increase), a few rate hikes, digital transition rather than network upgrades, each region must be up atleast 8-10 mill in profits. Why stop there when we can raise prices again. But thats not all folks, the goal for 2010 isnt fixing the service issues, rushed appointments leading to nowhere that they have been promising for 3+ years, nope 2010′s goal is called project 20 10 twenty ten. Mission???? drive all costs out of the business. So pretty much their looking to use technology to automate all jobs that they can, meaning your service is going to be worse.
Also they messed with the scheduling sytem again, so they expect as many calls completed with installs mixed with troublecalls as when we just did troublecalls. Meaning??? expect contractor grade install from inhouse techs, because they most like will be alotted a whole whopping 30 minutes before they have to roll to next house without being late.
January 13th, 2010 at 1:41 pm
This is the email I sent comcast on 12/12/09. The situation gets even more ridiculous as you read on:
EMAIL TO COMCAST:
Hello. I need to tell you about the deplorable experience I have had setting up service with comcast.
1. I went online to inquire about service
2. I called the number online
3. I was transferred to three different people: the first person was a
broker who also worked for quest. the second was a rep in the national
office. the third was rep in the local office
4. each person quoted me a different price
5. when the tech came to my apt to install service, he said wireless was
not included, even though each rep told me it was
6. i had to pay additional fees for wireless
7. one rep told me i had a 300.00 rebate coming
8. i called to order a separate box for my bedroom, was quoted a price
9. the computers were down and i was told i was gettign a call back
10. i never got a call back
11. when i called back, i was quoted a different price for the box
12. i have tried for a week to set up auto billing online. never works.
now i have to be sent a form
13. my user name and password seems to change on it”s own and i had to
call back to have it reset
14. i tried to confirm when i would get the 300.00 rebate, and was just
told by a rep that they never heard of it
i have never experienced so much time wasting in my life to set up cable
service. never. thank you.
I then got an email back saying that I had to go online and chat with someone to resolve the 300.00 rebate I was promised, with a customer ticket number. When I went online the person insisted that the ticket was closed, and everything was fine because their trouble shooting department fixed my internet issues, even though I never had internet issues. I actually saved the chat; it is quite comical as I ask about the rebate and the robot keeps replying: “Chris, everything is fine. Your internet works.”
Then I got my first bill and they charged me for something that I simply inquired about back in November. When I contacted Comcast about the bill they insisted that I called to order it and spoke to me like a doltish thief. I had to drive to the local office, threaten to contact the attorney general, which I may still do.
Truly the worst experience I have ever encountered with a utility service.