I pay for an entire year’s service up front every year and my local office writes “13th month free” on my receipt (they do not actually put note in the computer system). EVERY YEAR for the past 4-5 years I start receiving invoices around September. I have to call the Comcast Customer Service number every month to have the invoice voided only to then get another invoice the following month. Then after several months of calls to get my record correct, I’m ALWAYS billed for the 13th month and have to contact several people to get it free.
I’ve put 6-8 emails and calls into my local Comcast office “Service Center Manager” and she has yet to respond.
On my most recent bill I have a charge for $13.41 and I called Customer Service yesterday who’s trying to tell me that this is for the taxes over the last year. Taxes appear on each month’s statements and based on my monthly service fee…I paid for them as part of my 0ne-year payment.
I think this company just double-bills people in the hopes that their “customers” won’t notice and will submit a payment to them again.
My local Comcast office “Service Center Manager” hasn’t returned any of my 6-8 emails or phone calls. I was given a number to call at the Comcast Grand Rapids, MI office to call and have left several messages with no response.
Another update. Another non-answer. “Again…” it begins, as if I’m the one not listening. He says under the Digital Starter package, I’ll get “the up to 111 Hd channel listed in previous emails from channels 1-111 HD.” The one previous email mentioned only channels 152 – 211, which apparently I would not get under a “Starter” package, and nothing about channels 1-111. So I send back yet another email, asking again the simple question: What HD channels would I get if I signed up for HD Starter Triple Play? And where can I see that in writing? Another response — he sends me back to the webpage that prompted my questions in the first place, because it shows nothing at all for “HD Starter Triple Play” and shows only four HD channels for “Digital Starter,” the option the two phone reps told me applied in my case. He also says to click on “Channel Lineup” under the “Customer” tab. It’s not under “Customer,” it’s under “Programming,” and it just leads to the same dysfunctional page. But wait — there’s another option. He says I can click on the “Hop to it” section on Comcast.com. There’s no such section. There is a sort of featured-stuff box which has a channel listing quick search. Maybe, among themselves, they call that the “Hop to it” section. It does lead to channel listings specific to my area. And when I select just HD channels, it shows none below channel 127.
These guys are so wrapped up in their own way of looking at things that they don’t know how to communicate with customers. They don’t know their own site. No surprise there — their site is a mess.
So, an update. Comcast responds (a good sign). But doesn’t answer my question. They say:
“To receive the full accumulation of HD on the digital basic end, you
must have a digital preferred package. Additionally, you will receive
the HD channels of the premium (e.i. HBO-HD, or Showtime-HD, etc). The
following are the High Definition channels made available to you in your
area under the Cocmast Digital Preferred package:” [then lists channels]
Of course, I didn’t ask about the Digital Preferred Package. I asked about the HD Starter Triple Play. (And the HD Starter Triple Play doesn’t include premium channels, according to the website.)
So I sent them back my original question. Let’s see if they read it this time.
So, I’m a current Comcast customer interested in upgrading to the Triple Play Starter HD — the basic HD package. I have a simple question: what HD channels will I get? The website doesn’t tell you (too long an explanation here, but trust me, I’m no internet newbie — they need the services of an information architect — like me). So I call. The first person can’t figure out where the applicable channel lineup list is. She transfers me to someone who can’t figure it out either, but who tries to assure me that I will indeed get lots of HD channels. But no list. I won’t sign up without a list. Isn’t that a simple request?
It gets better. She asks me the price of the package I’m interested in. 114.95, I say. Oh no, that’s only for new customers — you’ll see that if you read the disclaimer, she says. The terms and conditions do indeed say only for new customers, but does that mean new to a particular service or new to Comcast? You see, when I was on the website, I signed in, the site identified me as a current customer, presented me with a link for services available to upgrading customers (which I clicked on), and then presented the 114.95 offer. Is that an offer or not? (Hint: yes, it is, disclaimer or no.)
So I sent Comcast an email asking them to call me if they can present a channel lineup list to me, and NOT to call me if they can’t. Let’s see how it goes. FIOS should be available here within a couple of months. I can wait.
Remember to click on any comcast sponsored link you see. It costs comcast money every time. I try to bleed them for 3-5 per day… at 50 cents each, it starts costing these rude greedy clowns more money than they make from me. By the way, there used to be some twitter clown for comacst named Frank, who, when I had an issue and posted it, called me at home on a Sunday. He made all kinds of promises, none of which were fulfilled, and than when I tweeted him back, complaining about what an inept idiot he was, he just deleted them from his site. Clas act.
Just so everyone knows, my big issue with comcast was a faulty cable box. Four techs came & went, I rewired the cable in my home, they finally sent their #1 man who asked if they had check my cable box. I said I didn’t think so, he got one from the truck & presto… perfect. I then had to fight with them over the upgrade BS they started charging me for that month, because my offer had expired. When they saw that I had never watched HBO because the box was faulty, they took it off the bill but wouldn’t credit me because I had it for six months free, even though their faulty box prevented its use.
COMCAST MUST DIE!
I am glad to see that this is back on. Comcast claimed that the old site was no longer necessary………. right!
I am so fed up with paying $76 a month to COMCAST JUST for BASIC digital cable TV ENTERTAINMENT and discovering A BAIT AND SWITCH = that I am basically PAYING THEM, NOT FOR entertainment BUT FOR HOURS UPON HOURS OF “PAID PROGRAMMING COMMERCIALS” ON THE MAJORITY of the channels they boast in their line up. When I get to watch tv-late at night, there are but a literal HANDFUL of stations NOT running nonstop commercials. I DON’T get to choose which channels I pay for, they roll up “viewer PACKAGES” WHICH INCLUDES a majority of CRAP channels I DON’T WANT, and nothing but rerun after rerun after rerun sometimes the same one over and over all day, then come the “paid programming” non stop commercials!
You may think you will profit with that kind of programming, but EVEN TV ADDICTS LIKE ME REACH A LIMIT OF WHAT ABUSE WE WILL TOLERATE AND COMCAST YOU ARE TOYING WITH LOSING YOUR MOST LOYAL CUSTOMER BASE.
If I don’t see improvement in programming in the near future, I am going to go cold turkey and find something else to do with my time. I hear there is a lot to see on the internet as far as free entertainment.
Just curious Frank – did Comcast show between 4-6? Make sure you get your $20 “credit” for inconvenience for each time they no showed. Like that’s all your time is worth?
I ordered Comcast triple plau on 12/4 to be installed 12/19 bnetween 7 and 10 AM. After no show by a technician and calling customer service I was advised Comcast was pulling their technicians from the fiels due to the weather. This was understandable as safety comes first. But the night before Comcast confirmed the appointment. And my window was before they decided to pull the technicinas. With that said, I was able to arrange an appointment for Monday between 4 and 6. Guess what, at 6:15 no show by the technician. A call to customer servive and speaking with a dispatch supervisor, I was advised I was the next call and the technician will be there soon. An hour later still no show. Various other calls to custome service were useless. They were unable to determine where the technician was. Finally at 10:15PM dispatch called to ask if the technician showed. Are they kidding. I told them if they could not track theur technician, maybe a call to the 911 call center is necessary. They went on to tell me the next available appointment is 12/30. My continual complaining got me an appointment for tonight between 4 qand 6. Any bets wheter they will show.
December 30th, 2009 at 3:01 pm
Does anyone else have this problem?
I pay for an entire year’s service up front every year and my local office writes “13th month free” on my receipt (they do not actually put note in the computer system). EVERY YEAR for the past 4-5 years I start receiving invoices around September. I have to call the Comcast Customer Service number every month to have the invoice voided only to then get another invoice the following month. Then after several months of calls to get my record correct, I’m ALWAYS billed for the 13th month and have to contact several people to get it free.
I’ve put 6-8 emails and calls into my local Comcast office “Service Center Manager” and she has yet to respond.
On my most recent bill I have a charge for $13.41 and I called Customer Service yesterday who’s trying to tell me that this is for the taxes over the last year. Taxes appear on each month’s statements and based on my monthly service fee…I paid for them as part of my 0ne-year payment.
I think this company just double-bills people in the hopes that their “customers” won’t notice and will submit a payment to them again.
I HATE COMCAST!
December 30th, 2009 at 11:34 am
My local Comcast office “Service Center Manager” hasn’t returned any of my 6-8 emails or phone calls. I was given a number to call at the Comcast Grand Rapids, MI office to call and have left several messages with no response.
Who at the Coproate Office should I complain to?
December 28th, 2009 at 4:29 pm
Another update. Another non-answer. “Again…” it begins, as if I’m the one not listening. He says under the Digital Starter package, I’ll get “the up to 111 Hd channel listed in previous emails from channels 1-111 HD.” The one previous email mentioned only channels 152 – 211, which apparently I would not get under a “Starter” package, and nothing about channels 1-111. So I send back yet another email, asking again the simple question: What HD channels would I get if I signed up for HD Starter Triple Play? And where can I see that in writing? Another response — he sends me back to the webpage that prompted my questions in the first place, because it shows nothing at all for “HD Starter Triple Play” and shows only four HD channels for “Digital Starter,” the option the two phone reps told me applied in my case. He also says to click on “Channel Lineup” under the “Customer” tab. It’s not under “Customer,” it’s under “Programming,” and it just leads to the same dysfunctional page. But wait — there’s another option. He says I can click on the “Hop to it” section on Comcast.com. There’s no such section. There is a sort of featured-stuff box which has a channel listing quick search. Maybe, among themselves, they call that the “Hop to it” section. It does lead to channel listings specific to my area. And when I select just HD channels, it shows none below channel 127.
These guys are so wrapped up in their own way of looking at things that they don’t know how to communicate with customers. They don’t know their own site. No surprise there — their site is a mess.
December 27th, 2009 at 8:06 pm
So, an update. Comcast responds (a good sign). But doesn’t answer my question. They say:
“To receive the full accumulation of HD on the digital basic end, you
must have a digital preferred package. Additionally, you will receive
the HD channels of the premium (e.i. HBO-HD, or Showtime-HD, etc). The
following are the High Definition channels made available to you in your
area under the Cocmast Digital Preferred package:” [then lists channels]
Of course, I didn’t ask about the Digital Preferred Package. I asked about the HD Starter Triple Play. (And the HD Starter Triple Play doesn’t include premium channels, according to the website.)
So I sent them back my original question. Let’s see if they read it this time.
December 27th, 2009 at 1:06 pm
So, I’m a current Comcast customer interested in upgrading to the Triple Play Starter HD — the basic HD package. I have a simple question: what HD channels will I get? The website doesn’t tell you (too long an explanation here, but trust me, I’m no internet newbie — they need the services of an information architect — like me). So I call. The first person can’t figure out where the applicable channel lineup list is. She transfers me to someone who can’t figure it out either, but who tries to assure me that I will indeed get lots of HD channels. But no list. I won’t sign up without a list. Isn’t that a simple request?
It gets better. She asks me the price of the package I’m interested in. 114.95, I say. Oh no, that’s only for new customers — you’ll see that if you read the disclaimer, she says. The terms and conditions do indeed say only for new customers, but does that mean new to a particular service or new to Comcast? You see, when I was on the website, I signed in, the site identified me as a current customer, presented me with a link for services available to upgrading customers (which I clicked on), and then presented the 114.95 offer. Is that an offer or not? (Hint: yes, it is, disclaimer or no.)
So I sent Comcast an email asking them to call me if they can present a channel lineup list to me, and NOT to call me if they can’t. Let’s see how it goes. FIOS should be available here within a couple of months. I can wait.
December 25th, 2009 at 9:52 pm
security storm doors…
Great post!…
December 24th, 2009 at 9:02 pm
Remember to click on any comcast sponsored link you see. It costs comcast money every time. I try to bleed them for 3-5 per day… at 50 cents each, it starts costing these rude greedy clowns more money than they make from me. By the way, there used to be some twitter clown for comacst named Frank, who, when I had an issue and posted it, called me at home on a Sunday. He made all kinds of promises, none of which were fulfilled, and than when I tweeted him back, complaining about what an inept idiot he was, he just deleted them from his site. Clas act.
Just so everyone knows, my big issue with comcast was a faulty cable box. Four techs came & went, I rewired the cable in my home, they finally sent their #1 man who asked if they had check my cable box. I said I didn’t think so, he got one from the truck & presto… perfect. I then had to fight with them over the upgrade BS they started charging me for that month, because my offer had expired. When they saw that I had never watched HBO because the box was faulty, they took it off the bill but wouldn’t credit me because I had it for six months free, even though their faulty box prevented its use.
COMCAST MUST DIE!
I am glad to see that this is back on. Comcast claimed that the old site was no longer necessary………. right!
December 23rd, 2009 at 4:18 am
I am so fed up with paying $76 a month to COMCAST JUST for BASIC digital cable TV ENTERTAINMENT and discovering A BAIT AND SWITCH = that I am basically PAYING THEM, NOT FOR entertainment BUT FOR HOURS UPON HOURS OF “PAID PROGRAMMING COMMERCIALS” ON THE MAJORITY of the channels they boast in their line up. When I get to watch tv-late at night, there are but a literal HANDFUL of stations NOT running nonstop commercials. I DON’T get to choose which channels I pay for, they roll up “viewer PACKAGES” WHICH INCLUDES a majority of CRAP channels I DON’T WANT, and nothing but rerun after rerun after rerun sometimes the same one over and over all day, then come the “paid programming” non stop commercials!
You may think you will profit with that kind of programming, but EVEN TV ADDICTS LIKE ME REACH A LIMIT OF WHAT ABUSE WE WILL TOLERATE AND COMCAST YOU ARE TOYING WITH LOSING YOUR MOST LOYAL CUSTOMER BASE.
If I don’t see improvement in programming in the near future, I am going to go cold turkey and find something else to do with my time. I hear there is a lot to see on the internet as far as free entertainment.
DISENCHANTED GIG HARBOR WA CUSTOMER
December 22nd, 2009 at 5:34 pm
Just curious Frank – did Comcast show between 4-6? Make sure you get your $20 “credit” for inconvenience for each time they no showed. Like that’s all your time is worth?
December 22nd, 2009 at 8:14 am
I ordered Comcast triple plau on 12/4 to be installed 12/19 bnetween 7 and 10 AM. After no show by a technician and calling customer service I was advised Comcast was pulling their technicians from the fiels due to the weather. This was understandable as safety comes first. But the night before Comcast confirmed the appointment. And my window was before they decided to pull the technicinas. With that said, I was able to arrange an appointment for Monday between 4 and 6. Guess what, at 6:15 no show by the technician. A call to customer servive and speaking with a dispatch supervisor, I was advised I was the next call and the technician will be there soon. An hour later still no show. Various other calls to custome service were useless. They were unable to determine where the technician was. Finally at 10:15PM dispatch called to ask if the technician showed. Are they kidding. I told them if they could not track theur technician, maybe a call to the 911 call center is necessary. They went on to tell me the next available appointment is 12/30. My continual complaining got me an appointment for tonight between 4 qand 6. Any bets wheter they will show.