Where do I even begin? We’ve been customers of Comcast for over 20 years. We took a brief break to experience Dish and decided we didn’t like satellite services because of the disruptions due to weather. We went back to Comcast not because of their wonderful customer service but because at the time they were the most reliable. Once we moved into our current home (approximately 5 years ago), the nightmare began. We had bundled our services for internet, home phone and TV hoping to save money. We were told that the wiring of our home and neighborhood were at fault. Because of the poor customer service processes, you can only imagine the issues we experienced with no shows, lengthy call “holds”, rude CSRs, incorrect bills, etc. Finally, we realized that Comcast either didn’t know what they were doing; didn’t care about what they were doing or just didn’t have the technology to support the growth on their system. Regardless, none of the reasons for poor services were/are acceptable!
Because our home phone and internet services were required to work from home, we could no longer tolerate the inconsistent services for phone and internet and left to go to AT&T. As soon as we did that, Comcast seemed to figure out that we were serious and the TV issues started to improve. By this time, we were worn out from fighting with them to just do there job!
What still is an inconvenience is the Video On Demand that seems to never work on the weekends when you want to relax and watch a movie. The last straw for us was several weeks ago when the service didn’t work. We had to call customer service only to get a nasty CSR, only to get a supervisor that didn’t know what they were talking about and wouldn’t help unless you scheduled a service call when we fully knew that there was nothing wrong at our house and the problem was capacity related to too much activity on the system.
After not being able to watch On Demand all weekend, I waited through the 3 hour period for my service appointment only to have the Technician show up 3 1/2 hours late (8:30 PM – the FCC guidelines clearly states that the cable company is required to call if there is going to be an issue in keeping an appointment and re-schedule at the customer’s convenience which has never happened for me). I left a message for Rich Roberts, (new) VP of Customer Service to ensure he knew about this overall fiasco especially since I knew that a technician never needed to be scheduled to come to my home. He had a rep call me to say he was out of town and he’d call me upon his return to discuss. Two weeks later, he had not called me…..it was the second time that he had failed to do something he promised to do. (The first time we spoke, he assured me he was sent to Atlanta to make “positive change”). Instead, another rep followed up from another discussion a week ago. I asked why Rich had not called me back as promised so that we could discuss the concerns we continue to experience with our service issues. The follow up we received to that conversation was not Rich’s commitment to improvement but rather a belief that Comcast meets their technical standards and they are “disconnecting us from their service because it no longer benefits them to provide us with service” in the form of a certified letter. Since when does a company that blocks competition from providing service to customers have that right? Shouldn’t Comcast step up and provide a service they are paid to do – all we ask them to do is provide TV, internet and phone services without any interruptions? I guess we complained too many times and they just don’t like it…..did they ever stop to think we we wouldn’t be complaining all this time if we had a choice of another provider!
Seriously after all this time while I would love to have service with another cable provider, it’s impossible to achieve considering that Comcast has blocked competition and has exclusivity within the franchise area. It’s interesting that Comcast refuses to provide the service(s) they are paid to provide and at the standard required. It’s even more interesting the the Local Franchising Authority which governs the guidelines set by the FCC doesn’t hold them more accountable to the customer service standards that they should achieve.
What I am literally laughing about right now is this – - given that Comcast’s company credo is as follows, what makes them think they don’t need to provide customers with “amazing choices, providing reliability and service at every interaction”? Do any of you see the rest of the irony in this credo with your own experiences? I know I do all through this……
The Customer’s Experience
We want our customers to be amazed with the choice Comcast offers, excited by the innovation Comcast provides and satisfied with the service and reliability of every interaction with Comcast.
The Reliability of Our Products
High quality products and services are what our customers expect and what we will deliver.
Superior Products
Superior Products offer more choice and value. Innovation is a constant at Comcast. We will continue to find new ways to give our customers more than ever before.
Comcast Touchstones
Our touchstones are our values. They define us as a company. They help us achieve consistent financial results. They lay the foundation for our future success. They are:
Ethics
We will always act with the highest standards of honesty, fairness, and integrity.
Respect
We will show respect for our customers and for each other.
Quality
We will offer the finest and most reliable products available.
Flexibility
We will always be open to new thinking and approaches, as this helps us adapt to an ever-changing marketplace.
Diversity
We will respect and reflect the customers, communities, and cultures we serve.
Employee Focus
We will invest in our people because our company can only be as strong as the people who work here.
Enthusiasm
We will work with an unbridled passion for our customers and for our business.
Well, Comcast. All we asked was for you to live up to your “Comcast Credo” and deliver the services you are paid for. If Rich Roberts’ idea of “turning Atlanta around” is getting rid of customers rather than looking internally at your own service difficiencies and developing an appropriate solution, then you really are in trouble.
I am so sick of comcast. The service stinks. I spend time surfing the internet and it is fine ( I do not use comcast as my homepage) after spending time on the net I go to check my e-mail @comcast and my headache begins I can’t read my mail my computer freezes or hangs up. We had verizon before Fairpoint bought them and we were very happy. My husband and I never watch that much tv so not having cable was not an issue, then they came up with this digital signal and we decided to get cable and we don’t have to many choices. Comcast or Direct tv and if you live in an apartment it is up to the landlord whether he wants that satellite dish put on his property. I think I would switch to another provider if it were available in Concord NH. I think comcast is a rip off and we are paying a hig price for lousy service.
sorry michelle, but its not the employees they hire, most service or field tech come aboard because they love the 1 on 1 challenges of services, its the management and corporate bullshit that eventually breaks everyone down or the policies that pretty much forbid good service.
For instance, they are now trying to book installs like a routine troublecall so they can get even more than the overbooked schedule they have now to pad their bonuses. of course its doing really shitty but instead of rethinking the gameplan they bitch at us and dipatch about the increase in lates, drop in production(because they dropped the points jobs are worth), and repeat calls. hmm most of them are no talent hacks that dont have degrees or skills that match their jobs so its no wonder they cant add 1+1.
one of the reasons customer service sucks at comcast is who they hire, LIARS AND CHEATERS AND THE REASONS THEY CANT ANSWER YOUR QUESTIONS IS BECAUSE THEY ARE TOO BUSY PLAYING MAFIA WARS ON THEIR COMPUTERS
Disgusting Customer SERVICE! I’ve never been lied to and expereinced unattentive customer service from any corporation on the planet as I experienced with Comcast.
My home number was cancelled and ported over to another carrier without my authorization. Comcast has failed to correct the situation. My household has been without a phone for over a month. I have tried over a half dozen of times to talk with Customer Service to have my new number ported back..with no success. Throughout this time period they ….lied, lied, lied, lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied.
After 30 days…still no phone service…………………….
I recently resigned my position at Comcast due to corporate policies and attitudes. I was a regional customer service supervisor and I have never seen a company more dedicated to the bottom line regardless of the customer’s satisfaction. The company is out of control, again, I resigned due to not being able to handle the crap they dish out to their customer’s as well as employees.
I would first like to say, after wanting to bash my head against a wall for several hours due to my recent interactions with customer service, it has been very comforting to see that my situation is not an isolated incident. That being said, allow me to explain my current situation the corporate cesspool known as Comcast.
I had Comcast cable and internet for 1 year, and I must admit service was great and we never experienced problems with either service. However, I was moving out of state and wished to terminate my account. When it came time to move, I knew some of the other tenants who had renewed their lease, as well as the new tenants moving in, would like to keep their Comcast service. Since I had the service in my name, I called Comcast to switch all the hardware (5 cable boxes and 1 modem) over to another tenant. I then terminated my account and moved out of state. That was 5 months ago.
I received a call from one of the tenants this month, saying an “urgent message” from Comcast was mailed to the house, and he had opened it to find a bill, addressed to me, for over $600 due immediately. I found this rather upsetting, not just because of the outrageous price, but because I had received neither a phone call nor an email, both of which Comcast still have on file (which I later confirmed), about this matter. Instead they sent a bill to an address, which is, again, on file as no longer being my contact address. This aside, I went back to the house to retrieve the bill and all previous work orders. This is when my horrible ordeal with Comcast customer service began.
I originally called the service number (1-800-COMCAST) just to determine what the charge was for, since the bill had no indication of why I was being charged. The service technician said it was for a missing cable box. After searching all of the cable boxes, none of the boxes in the house were the one I was being charged for. I asked the new account holder, a current tenant, what happened with the boxes. He showed me a work order and said a Comcast service technician had exchanged them for the current boxes when he started his service. I relayed this information to the service technician and she confirmed that the remaining equipment had been return all on the same day. Since the work order itself was a mess to decipher, I asked if it was possible that the service technician simply forgot to list this box among all the returned equipment. This is where it gets interesting, and also frustrating. She immediately says yes, so I ask her to cancel the charge and recheck the work order. After a brief delay (I assume to confirm with a manager) she comes back to say the service technician could not have made a mistake. At this point any further discussion became impossible since every time I went to speak the customer service technician cut me off. I ended the call saying I would recheck my records and call back.
The following day I took all of the paperwork I had to the Comcast customer service building near my old residence to try to have this matter resolved. After experiencing a horrible wait in line, not mention some not so subtle racism, I explained my ordeal to another customer service technician. Again, she talked in circles, frequently cut me off, and never directly addressed my questions or concerns. After asking to speak with a supervisor it was brought to my attention that Comcast does not employ supervisors at its office locations, a very bizarre business practice in my opinion. To summarize this interaction, after an excruciating 40 minutes I was given information I already knew and was told they would file a request to review the situation and I would be contacted within 72 hours.
After 3 business days, 5 days total, I did not receive a call so I again followed up to argue this charge. However, during this time it became clear to me that these charges never should have been directed towards me since I had originally signed over all hardware to the new tenant. This, in my belief, was additionally confirmed by the ability of the new tenant and Comcast customer to sign for their release. This was one of my more pleasing interactions with Comcast customer service. After some delays, the customer service technician came back to say that everything was properly transferred into the other tenants name. He went on to say that these charges should not have been sent to me but to the other tenant since the boxes are now in his name. However, when I asked him to drop the charge he said he could not and I would have to go to any local service branch to do so.
To avoid wasting an entire day, I go to a customer service branch local to my new residence. Again, I explain my situation, and again I am met with rude remarks and impatience. This customer service technician could not verify that the equipment had been transferred to another account holder. I explained that only hours earlier I was told they were and asked if she could contact the customer service hotline. Again, I got nowhere since it impossible for the Comcast locations to call their own hotline number. So again I had to leave without anything being resolved, but this time I left to the audible remarks made behind my back by snooty employees.
At this point I am sick of dealing with Comcast, so I call their hotline for a third time, this time sitting in my car outside of the Comcast building immediately after my interactions inside. When my call was taken, I politely asked for a supervisor, explaining that I had been bounced around numerous times over the past week and had not once spoken to a supervisor. She, again, cuts me off and asks if she can try to assist me first. I reluctantly agree and explain my situation, again. She put me on hold for close to 20 minutes and comes back to say that again they will put in a request to review the charge. Frustrated, I ask, again, to speak to a supervisor. She refuses and says that this is what her supervisor told her to say. It wasn’t until the third time, and this time forcefully asking, to speak to a manager. He continuously cuts me off from the second he comes on (again another 20 minutes). I get absolutely nowhere with him except that he “guarantees” that I will receive a call in 72 hours. I ask for his name, Dwani, and his employee ID# 104.
I honestly have no hope of this issue being resolved. I have spent over a week dealing with these people, traveling to 2 different Comcast locations and calling 3 different times. It was only after a collective 5 times of asking to speak to a supervisor that I was finally put in touch with one, and he was the most inconsiderate and abrasive customer service technician I dealt with. I have been told that the service technician could have made a mistake, then that it was impossible for him to do so. I was told that the equipment was properly switched over to the new tenant, and then I was told it was not. I have been told twice a review request would be filed, and have yet to see any evidence of such. I have been told 6 different stories from 6 different customer service technicians yet despite the confusion I am still being pressured to pay or risk collection, destroying my credit score. No matter how many times I call to object, my voice is lost among the corporate greed and their complete disregard for customer satisfaction. I was, before all of this, a very loyal Comcast customer. However, in dealing with them in this ordeal, and seeing how heartless they are, I can safely say I will never again have any association with Comcast, and I will be certain to warn everyone I know about their atrocities.
I used to work for Comcast in the Business Services division in Washington State. And yes, Comcast rips off it’s business customers by charging some customers double the going rack rate for high speed internet. The leadership of Comcast is not customer friendly, but forces the sales employees to sell the customer what the company wants, not what the customer needs.Buyer beware. I hate Comcast because After sale customer support is lacking, false and misleading sales practices, and poor employee morale. I have sent this information to several broadcast stations and have written proof.
December 21st, 2009 at 10:10 pm
Where do I even begin? We’ve been customers of Comcast for over 20 years. We took a brief break to experience Dish and decided we didn’t like satellite services because of the disruptions due to weather. We went back to Comcast not because of their wonderful customer service but because at the time they were the most reliable. Once we moved into our current home (approximately 5 years ago), the nightmare began. We had bundled our services for internet, home phone and TV hoping to save money. We were told that the wiring of our home and neighborhood were at fault. Because of the poor customer service processes, you can only imagine the issues we experienced with no shows, lengthy call “holds”, rude CSRs, incorrect bills, etc. Finally, we realized that Comcast either didn’t know what they were doing; didn’t care about what they were doing or just didn’t have the technology to support the growth on their system. Regardless, none of the reasons for poor services were/are acceptable!
Because our home phone and internet services were required to work from home, we could no longer tolerate the inconsistent services for phone and internet and left to go to AT&T. As soon as we did that, Comcast seemed to figure out that we were serious and the TV issues started to improve. By this time, we were worn out from fighting with them to just do there job!
What still is an inconvenience is the Video On Demand that seems to never work on the weekends when you want to relax and watch a movie. The last straw for us was several weeks ago when the service didn’t work. We had to call customer service only to get a nasty CSR, only to get a supervisor that didn’t know what they were talking about and wouldn’t help unless you scheduled a service call when we fully knew that there was nothing wrong at our house and the problem was capacity related to too much activity on the system.
After not being able to watch On Demand all weekend, I waited through the 3 hour period for my service appointment only to have the Technician show up 3 1/2 hours late (8:30 PM – the FCC guidelines clearly states that the cable company is required to call if there is going to be an issue in keeping an appointment and re-schedule at the customer’s convenience which has never happened for me). I left a message for Rich Roberts, (new) VP of Customer Service to ensure he knew about this overall fiasco especially since I knew that a technician never needed to be scheduled to come to my home. He had a rep call me to say he was out of town and he’d call me upon his return to discuss. Two weeks later, he had not called me…..it was the second time that he had failed to do something he promised to do. (The first time we spoke, he assured me he was sent to Atlanta to make “positive change”). Instead, another rep followed up from another discussion a week ago. I asked why Rich had not called me back as promised so that we could discuss the concerns we continue to experience with our service issues. The follow up we received to that conversation was not Rich’s commitment to improvement but rather a belief that Comcast meets their technical standards and they are “disconnecting us from their service because it no longer benefits them to provide us with service” in the form of a certified letter. Since when does a company that blocks competition from providing service to customers have that right? Shouldn’t Comcast step up and provide a service they are paid to do – all we ask them to do is provide TV, internet and phone services without any interruptions? I guess we complained too many times and they just don’t like it…..did they ever stop to think we we wouldn’t be complaining all this time if we had a choice of another provider!
Seriously after all this time while I would love to have service with another cable provider, it’s impossible to achieve considering that Comcast has blocked competition and has exclusivity within the franchise area. It’s interesting that Comcast refuses to provide the service(s) they are paid to provide and at the standard required. It’s even more interesting the the Local Franchising Authority which governs the guidelines set by the FCC doesn’t hold them more accountable to the customer service standards that they should achieve.
What I am literally laughing about right now is this – - given that Comcast’s company credo is as follows, what makes them think they don’t need to provide customers with “amazing choices, providing reliability and service at every interaction”? Do any of you see the rest of the irony in this credo with your own experiences? I know I do all through this……
The Customer’s Experience
We want our customers to be amazed with the choice Comcast offers, excited by the innovation Comcast provides and satisfied with the service and reliability of every interaction with Comcast.
The Reliability of Our Products
High quality products and services are what our customers expect and what we will deliver.
Superior Products
Superior Products offer more choice and value. Innovation is a constant at Comcast. We will continue to find new ways to give our customers more than ever before.
Comcast Touchstones
Our touchstones are our values. They define us as a company. They help us achieve consistent financial results. They lay the foundation for our future success. They are:
Ethics
We will always act with the highest standards of honesty, fairness, and integrity.
Respect
We will show respect for our customers and for each other.
Quality
We will offer the finest and most reliable products available.
Flexibility
We will always be open to new thinking and approaches, as this helps us adapt to an ever-changing marketplace.
Diversity
We will respect and reflect the customers, communities, and cultures we serve.
Employee Focus
We will invest in our people because our company can only be as strong as the people who work here.
Enthusiasm
We will work with an unbridled passion for our customers and for our business.
Well, Comcast. All we asked was for you to live up to your “Comcast Credo” and deliver the services you are paid for. If Rich Roberts’ idea of “turning Atlanta around” is getting rid of customers rather than looking internally at your own service difficiencies and developing an appropriate solution, then you really are in trouble.
December 20th, 2009 at 3:21 pm
I am so sick of comcast. The service stinks. I spend time surfing the internet and it is fine ( I do not use comcast as my homepage) after spending time on the net I go to check my e-mail @comcast and my headache begins I can’t read my mail my computer freezes or hangs up. We had verizon before Fairpoint bought them and we were very happy. My husband and I never watch that much tv so not having cable was not an issue, then they came up with this digital signal and we decided to get cable and we don’t have to many choices. Comcast or Direct tv and if you live in an apartment it is up to the landlord whether he wants that satellite dish put on his property. I think I would switch to another provider if it were available in Concord NH. I think comcast is a rip off and we are paying a hig price for lousy service.
December 20th, 2009 at 2:05 am
Comcast is screwing me again, they don’t tell you about service call charges up front, their service people are scam artists.
December 19th, 2009 at 8:28 pm
sorry michelle, but its not the employees they hire, most service or field tech come aboard because they love the 1 on 1 challenges of services, its the management and corporate bullshit that eventually breaks everyone down or the policies that pretty much forbid good service.
For instance, they are now trying to book installs like a routine troublecall so they can get even more than the overbooked schedule they have now to pad their bonuses. of course its doing really shitty but instead of rethinking the gameplan they bitch at us and dipatch about the increase in lates, drop in production(because they dropped the points jobs are worth), and repeat calls. hmm most of them are no talent hacks that dont have degrees or skills that match their jobs so its no wonder they cant add 1+1.
December 19th, 2009 at 11:10 am
one of the reasons customer service sucks at comcast is who they hire, LIARS AND CHEATERS AND THE REASONS THEY CANT ANSWER YOUR QUESTIONS IS BECAUSE THEY ARE TOO BUSY PLAYING MAFIA WARS ON THEIR COMPUTERS
December 19th, 2009 at 11:09 am
Disgusting Customer SERVICE! I’ve never been lied to and expereinced unattentive customer service from any corporation on the planet as I experienced with Comcast.
My home number was cancelled and ported over to another carrier without my authorization. Comcast has failed to correct the situation. My household has been without a phone for over a month. I have tried over a half dozen of times to talk with Customer Service to have my new number ported back..with no success. Throughout this time period they ….lied, lied, lied, lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied,lied, lied, lied.
After 30 days…still no phone service…………………….
December 18th, 2009 at 11:46 am
I will sum up my problem with comcast in 4 words: I live in Baltimore.
December 17th, 2009 at 8:06 pm
I recently resigned my position at Comcast due to corporate policies and attitudes. I was a regional customer service supervisor and I have never seen a company more dedicated to the bottom line regardless of the customer’s satisfaction. The company is out of control, again, I resigned due to not being able to handle the crap they dish out to their customer’s as well as employees.
December 16th, 2009 at 11:04 pm
I would first like to say, after wanting to bash my head against a wall for several hours due to my recent interactions with customer service, it has been very comforting to see that my situation is not an isolated incident. That being said, allow me to explain my current situation the corporate cesspool known as Comcast.
I had Comcast cable and internet for 1 year, and I must admit service was great and we never experienced problems with either service. However, I was moving out of state and wished to terminate my account. When it came time to move, I knew some of the other tenants who had renewed their lease, as well as the new tenants moving in, would like to keep their Comcast service. Since I had the service in my name, I called Comcast to switch all the hardware (5 cable boxes and 1 modem) over to another tenant. I then terminated my account and moved out of state. That was 5 months ago.
I received a call from one of the tenants this month, saying an “urgent message” from Comcast was mailed to the house, and he had opened it to find a bill, addressed to me, for over $600 due immediately. I found this rather upsetting, not just because of the outrageous price, but because I had received neither a phone call nor an email, both of which Comcast still have on file (which I later confirmed), about this matter. Instead they sent a bill to an address, which is, again, on file as no longer being my contact address. This aside, I went back to the house to retrieve the bill and all previous work orders. This is when my horrible ordeal with Comcast customer service began.
I originally called the service number (1-800-COMCAST) just to determine what the charge was for, since the bill had no indication of why I was being charged. The service technician said it was for a missing cable box. After searching all of the cable boxes, none of the boxes in the house were the one I was being charged for. I asked the new account holder, a current tenant, what happened with the boxes. He showed me a work order and said a Comcast service technician had exchanged them for the current boxes when he started his service. I relayed this information to the service technician and she confirmed that the remaining equipment had been return all on the same day. Since the work order itself was a mess to decipher, I asked if it was possible that the service technician simply forgot to list this box among all the returned equipment. This is where it gets interesting, and also frustrating. She immediately says yes, so I ask her to cancel the charge and recheck the work order. After a brief delay (I assume to confirm with a manager) she comes back to say the service technician could not have made a mistake. At this point any further discussion became impossible since every time I went to speak the customer service technician cut me off. I ended the call saying I would recheck my records and call back.
The following day I took all of the paperwork I had to the Comcast customer service building near my old residence to try to have this matter resolved. After experiencing a horrible wait in line, not mention some not so subtle racism, I explained my ordeal to another customer service technician. Again, she talked in circles, frequently cut me off, and never directly addressed my questions or concerns. After asking to speak with a supervisor it was brought to my attention that Comcast does not employ supervisors at its office locations, a very bizarre business practice in my opinion. To summarize this interaction, after an excruciating 40 minutes I was given information I already knew and was told they would file a request to review the situation and I would be contacted within 72 hours.
After 3 business days, 5 days total, I did not receive a call so I again followed up to argue this charge. However, during this time it became clear to me that these charges never should have been directed towards me since I had originally signed over all hardware to the new tenant. This, in my belief, was additionally confirmed by the ability of the new tenant and Comcast customer to sign for their release. This was one of my more pleasing interactions with Comcast customer service. After some delays, the customer service technician came back to say that everything was properly transferred into the other tenants name. He went on to say that these charges should not have been sent to me but to the other tenant since the boxes are now in his name. However, when I asked him to drop the charge he said he could not and I would have to go to any local service branch to do so.
To avoid wasting an entire day, I go to a customer service branch local to my new residence. Again, I explain my situation, and again I am met with rude remarks and impatience. This customer service technician could not verify that the equipment had been transferred to another account holder. I explained that only hours earlier I was told they were and asked if she could contact the customer service hotline. Again, I got nowhere since it impossible for the Comcast locations to call their own hotline number. So again I had to leave without anything being resolved, but this time I left to the audible remarks made behind my back by snooty employees.
At this point I am sick of dealing with Comcast, so I call their hotline for a third time, this time sitting in my car outside of the Comcast building immediately after my interactions inside. When my call was taken, I politely asked for a supervisor, explaining that I had been bounced around numerous times over the past week and had not once spoken to a supervisor. She, again, cuts me off and asks if she can try to assist me first. I reluctantly agree and explain my situation, again. She put me on hold for close to 20 minutes and comes back to say that again they will put in a request to review the charge. Frustrated, I ask, again, to speak to a supervisor. She refuses and says that this is what her supervisor told her to say. It wasn’t until the third time, and this time forcefully asking, to speak to a manager. He continuously cuts me off from the second he comes on (again another 20 minutes). I get absolutely nowhere with him except that he “guarantees” that I will receive a call in 72 hours. I ask for his name, Dwani, and his employee ID# 104.
I honestly have no hope of this issue being resolved. I have spent over a week dealing with these people, traveling to 2 different Comcast locations and calling 3 different times. It was only after a collective 5 times of asking to speak to a supervisor that I was finally put in touch with one, and he was the most inconsiderate and abrasive customer service technician I dealt with. I have been told that the service technician could have made a mistake, then that it was impossible for him to do so. I was told that the equipment was properly switched over to the new tenant, and then I was told it was not. I have been told twice a review request would be filed, and have yet to see any evidence of such. I have been told 6 different stories from 6 different customer service technicians yet despite the confusion I am still being pressured to pay or risk collection, destroying my credit score. No matter how many times I call to object, my voice is lost among the corporate greed and their complete disregard for customer satisfaction. I was, before all of this, a very loyal Comcast customer. However, in dealing with them in this ordeal, and seeing how heartless they are, I can safely say I will never again have any association with Comcast, and I will be certain to warn everyone I know about their atrocities.
December 16th, 2009 at 3:22 pm
I used to work for Comcast in the Business Services division in Washington State. And yes, Comcast rips off it’s business customers by charging some customers double the going rack rate for high speed internet. The leadership of Comcast is not customer friendly, but forces the sales employees to sell the customer what the company wants, not what the customer needs.Buyer beware. I hate Comcast because After sale customer support is lacking, false and misleading sales practices, and poor employee morale. I have sent this information to several broadcast stations and have written proof.