I awoke this morning to find out that Comcast had scrambled all but the lowest DTV channels. I called and they told me that I had to have a box on every TV (5) to receive these scrambled stations at an additional cost every month on top of the costs I already pay. When I asked why I had to pay extra for something I already pay for they said it was to stop people from getting free TV. I’m so frigging mad my blood pressure is through the roof. I’m going Dish and if that craps I’m selling my TVs and getting a life. Down with Comcast!!!
Yeah and if you want to believe those bogus rigged Boston Journal ratings then you are ignorant. None of the example postings ever happen. “I have all the time I need to take care of a customer” HAH, HAH. Crock of shit, if we are on a job more than 20-30minutes the phone rings off the hook and we get blasted with text messages when are we gonna be at the next job, update eta, etc. And here’s my favorite.”I feel impowered to bring up any issues to management” LOL. You dont speak about anything other than agreeing during a meeting. You will be shunned, Looked at nasty by the rest of them including team supervisors and within 3 days plan on being written up for something.
Either these surveys were done by management themselves or people were paid to put what the company wanted. I for one cant think of anyone in tech-ops, dispatch, callcenters, Checkin, or techsupport(ATS) who will agree with any of that. And Im talking atleast 300 people thats Ive been in contact with either in person or on the phone. SO what did I get the only 300 unhappy people? Wow what are the odds.
The only reason Im still here is if I strip away the ignorance, basd decision making, lack of responsiblility, people with jobs outside their degrees or skill, then I get PAID to hook up or help people with all their toys and gadgets. But 2 ulcers and 5 trips to the ER doesnt seem worth it anymore. I’m just waiting to see who buys the current Telco in this area before jumping ship and bring all the moves and dirt with me to sink you fuckers down. And I know I can bring hunfreds of customers with me, I spent the last few years building a high partnership with these folks I had to dump all my WOW tickets in teh dumpster since they took up half my truck.
Ok so just when you people think your appointments have been rushed more and more each year and you see direct employees racing around like contractor its about to get worse. See we have this point system or quota if you will. Each type of workorder is worth so much and you have to make a certain amount in a day. A few years back they knocked troublecalls from 15points to 12, then moved phone back to 15 but is now back at 13. Then the year after that they increased the days goal from 100points to 120. Then install getting stripped down a bit, especially towards year end to trash our raise opportunity. Well recently they announced install points since we are heavy on doing installs rather than using contractors as much were being drastically reduced. Then they said they did some bullshit time study and are leveling out the areas and regions. IE someone that works in a city with no drive time or wiring time lowered the time someone has who works in the sticks with 30 minute drives and all kinds of wiring to do since we are in houses and not apartments.
Now I know I touched this a little bit a few posts ago, but I wanted to illustrate what your about to get for your money. Say where I work. If you are getting a 3 product install, a couple extra boxes and 2 of those lines need to be run, and I replace your outside line say for instance I need 2-3 hours. Well that use to fit in the AM PM time frames, 8-12, 12-4. Now with the new scheduling I will your job as a AM, with a 8-11 dual product install, and 2 11-1 troublecalls. So In otherwords plan on me flying in and out of there in 1hour or less and not running any wires. Pretty much slap on all the equipment, do my activation, port your phone number, and tie the phone into the house wireing and see ya later. Sounds fair right? Pay 130-200 a month, up to 100+ for the install and get a wham baam thank you ma’am.
Just to illustrate how this isnt a BS rant cause I dont feel like working like a lot of other slackers dont. My day the day consisted of a 8-12 triple, 8-11 troublecall, 2 11-1 troublecalls, 1-3 install, 12-4 new wire(never had service before), 2 3-5troublecalls. Literally the only job with more than an hours time available would be the 8-12 and thats if I leave at 7- 7:30 instead of 8:30 when my shift starts. Wich most of us do and dont get paid for since Its not pre-approved overtime. And If you hadnt noticed with teh timeframes overlapping “wheres meal break”? Well thats a 2-3 yearold issue but thats another writeup
per-ola by only using doc2 and 3 modems then can compress digital even more, while deleting doc1 savesspace on teh servers. That and modems are built like shit now, so more dead modems = more truckrolls=more forced sales. Yep they love playing the cost pertruckroll vs sales revenue game.
I’ve gotten a few e-mails and today a “nasty” letter from Comcast, threatening to turn off my internet service unless I upgrade the DOCSIS 1.1 modem that I’ve had for the past 8+ years.
Yes, I know the modem does not support “Powerboost”, nor the higher speeds Comcast is offering, but my modem WORKS, is ROCK SOLID, and has been connected to the very same service (and same location) since 2001. Why is it not good now?
As far as I know, having a DOCSIS 1.x modem out in the network has no impact on other subscribers, so it is VERY unclear as to why Comcast is forcing this upgrade. Money is not the object, but I HATE to remove something that really WORKS (since we have some mission critical apps running over this modem and a very reliable Comcast network in our area).
Today I went to my local Comcast office to swap out my DVR box. My bill oddly enough reflects the fact that this service has worked just fine. Not only that, but somehow or another I did not get a bill by mail this month. Also, there a random charges and adjustments that should be detailed so that I (the customer) might know what are going on instead of just the company. I have called a countless number of times and spoke with several sales associates regarding my DVR box. First, a technician was sent out to try and fix the box. I was promised that he would have a DVR box that he would be able to replace it with. Apparently this was not the case. He of course was unable to fix the box and told me that I needed to again call Comcast and request to be put on some list to get another DVR box. This was months ago. I never received a new box. I continued to call and question the where about of the new working DVR box that I was promised by several associates, but somehow nobody knew where it was or what I was talking about. How convenient for everyone other than me who has been paying money for a service that has not been working for several months now while Comcast has continued to lie about getting me what I have been paying for. What I am confused on is this, If I were a new customer and I wanted DVR service, from here to Jackson being that yall advertise this service in these areas, what would you tell me? That you just didn’t have the service that you advertised? Well, isn’t that considered false advertisement? As far as I’m concerned that is exactly what this company is doing. This is not at all the way that paying customers should be treated. Yall have lead me to believe that I would be get a product that yall offered, that I have been paying for, for several months now. The fact that this service worked on and off was a known fact by every associate that I spoke with. The last time I called to inform someone, again, that the service was not working I was informed that the hard drive was damaged and going out. If Comcast was aware of this and did nothing to resolve it I can’t understand why. I have never been a fan of satellite television in my life, but after months of dealing with this company I feel that nothing could possibly be worse.
My wife ordered Comcast while I was in Iraq as a “surprise” for me along with my new TV just in time for football season. Upon my return in August, I certainly was surprised. Surprised by my wonderful wife, but more surprised by Comcast’s horrible service. My TV pixelates and my internet is in-and-out.
I’ve had four service calls to no avail. All four techs state that my building is being fed with an RG-6 cable and it should be fed with a larger RG-11 cable in order to feed the apartments. They all state that they will give a quick fix until the “drop team” can come out and put in the correct curb-to-building wiring. It has never happened and the customer disservice center never understands what I’m talking about when I relay what the techs tell me. Once, they had the audacity to charge me for one of the quick fixes done in my home until they could fix their curb-to-apartment-building probelm. I called their corporate office and they asked me to stick with them and that they would fix the problem. Nothing ever got fixed.
I then decided to cancel and, upon calling to cancel service, they begged me to stay with a teaser rate and free upgrade to 22Mbs internet service. Like I fool, I agreed and another tech came over to finally fix my problems. He said the same thing about the cable from the curb to the building and put a new modem in and an amplifier until a drop team could arrive to put the correct cable in. Well, here I am, still waiting for a resolution (aka “drop team” – does that really even exist?) with very slow internet and a pixelating TV during the Longhorn’s Big 12 Championship game. But, enough is enough. I’m finished. I will have Qwest install internet and the neighbors and I are supposedly going to mass-cancel Comcast and go in on a satellite TV system. Whether the neighbors do or not, I don’t care. As for me, I’m finished with cable. It’s a joke.
As our Comcast employee experience continues to deteriorate, the Comcast Management Team goes off on a mission to buy NBC Universal. Now that they’ve succeeded I think we can look forward to a future of short rations on tools needed to accomplish our jobs, reduced pay and paying ever more for benefits like health and dental insurance while receiving less pay all to pay off the acquisition. They have already slashed the matching portion of our 401K in half and drastically increased what we pay for health and dental, I’m sure there’s much more slashing to come. NBC Universal employees are in for a very rude awakening too I’m sure.
If any new NBC Universal employees want to become acquainted with the management style at Comcast just watch the excellent movie “Changeling” starring Angelina Jolie. The management style is exactly the same as the corrupt LA Police Department in the film. Any criticism of anything and you’ll be gas lighted into thinking you’re crazy and be accused of not being “customer-focused”. It’s sick but I have mouths to feed in an incredibly bad economy, so what am I going to do?
Customers get ready to pay far higher bills to pay off the acquisition too. On the bright side, you’ll get lots of NBC programming instantly available on video on demand. 8^)
My wife & I recently moved a short distance within the same city, and transferred our Comcast service to our new house, canceling the service at the old house simultaneously. When they installed equipment at our new house, they did not do a good job, and that is another nightmare story. But later, we also noticed that we were being double billed for both addresses for a month or two. After many hours on hold, we finally got a rep to tell us that it was their mistake, & that they’d send us a refund check, which we thought should be at least $200. We got a check for $20 and 84 cents, so we still figure we’re owed around $180. After many more attempts, and an online chat, Comcast said that I would have to visit the local Comcast office, which I did. I waited there another hour, & was amazed at the long line of angry customers, and only one customer service rep there to help people. Again, they agreed that we were owed money, and that they’d credit our account. Next month, we get our invoice with no such credit. If anyone knows of, or would like to organize a class action law suit against Comcast, we’d be interested in seeing some justice!
December 10th, 2009 at 11:32 am
I awoke this morning to find out that Comcast had scrambled all but the lowest DTV channels. I called and they told me that I had to have a box on every TV (5) to receive these scrambled stations at an additional cost every month on top of the costs I already pay. When I asked why I had to pay extra for something I already pay for they said it was to stop people from getting free TV. I’m so frigging mad my blood pressure is through the roof. I’m going Dish and if that craps I’m selling my TVs and getting a life. Down with Comcast!!!
December 9th, 2009 at 5:49 pm
Yeah and if you want to believe those bogus rigged Boston Journal ratings then you are ignorant. None of the example postings ever happen. “I have all the time I need to take care of a customer” HAH, HAH. Crock of shit, if we are on a job more than 20-30minutes the phone rings off the hook and we get blasted with text messages when are we gonna be at the next job, update eta, etc. And here’s my favorite.”I feel impowered to bring up any issues to management” LOL. You dont speak about anything other than agreeing during a meeting. You will be shunned, Looked at nasty by the rest of them including team supervisors and within 3 days plan on being written up for something.
Either these surveys were done by management themselves or people were paid to put what the company wanted. I for one cant think of anyone in tech-ops, dispatch, callcenters, Checkin, or techsupport(ATS) who will agree with any of that. And Im talking atleast 300 people thats Ive been in contact with either in person or on the phone. SO what did I get the only 300 unhappy people? Wow what are the odds.
The only reason Im still here is if I strip away the ignorance, basd decision making, lack of responsiblility, people with jobs outside their degrees or skill, then I get PAID to hook up or help people with all their toys and gadgets. But 2 ulcers and 5 trips to the ER doesnt seem worth it anymore. I’m just waiting to see who buys the current Telco in this area before jumping ship and bring all the moves and dirt with me to sink you fuckers down. And I know I can bring hunfreds of customers with me, I spent the last few years building a high partnership with these folks I had to dump all my WOW tickets in teh dumpster since they took up half my truck.
December 9th, 2009 at 5:39 pm
Ok so just when you people think your appointments have been rushed more and more each year and you see direct employees racing around like contractor its about to get worse. See we have this point system or quota if you will. Each type of workorder is worth so much and you have to make a certain amount in a day. A few years back they knocked troublecalls from 15points to 12, then moved phone back to 15 but is now back at 13. Then the year after that they increased the days goal from 100points to 120. Then install getting stripped down a bit, especially towards year end to trash our raise opportunity. Well recently they announced install points since we are heavy on doing installs rather than using contractors as much were being drastically reduced. Then they said they did some bullshit time study and are leveling out the areas and regions. IE someone that works in a city with no drive time or wiring time lowered the time someone has who works in the sticks with 30 minute drives and all kinds of wiring to do since we are in houses and not apartments.
Now I know I touched this a little bit a few posts ago, but I wanted to illustrate what your about to get for your money. Say where I work. If you are getting a 3 product install, a couple extra boxes and 2 of those lines need to be run, and I replace your outside line say for instance I need 2-3 hours. Well that use to fit in the AM PM time frames, 8-12, 12-4. Now with the new scheduling I will your job as a AM, with a 8-11 dual product install, and 2 11-1 troublecalls. So In otherwords plan on me flying in and out of there in 1hour or less and not running any wires. Pretty much slap on all the equipment, do my activation, port your phone number, and tie the phone into the house wireing and see ya later. Sounds fair right? Pay 130-200 a month, up to 100+ for the install and get a wham baam thank you ma’am.
Just to illustrate how this isnt a BS rant cause I dont feel like working like a lot of other slackers dont. My day the day consisted of a 8-12 triple, 8-11 troublecall, 2 11-1 troublecalls, 1-3 install, 12-4 new wire(never had service before), 2 3-5troublecalls. Literally the only job with more than an hours time available would be the 8-12 and thats if I leave at 7- 7:30 instead of 8:30 when my shift starts. Wich most of us do and dont get paid for since Its not pre-approved overtime. And If you hadnt noticed with teh timeframes overlapping “wheres meal break”? Well thats a 2-3 yearold issue but thats another writeup
December 9th, 2009 at 5:23 pm
per-ola by only using doc2 and 3 modems then can compress digital even more, while deleting doc1 savesspace on teh servers. That and modems are built like shit now, so more dead modems = more truckrolls=more forced sales. Yep they love playing the cost pertruckroll vs sales revenue game.
December 9th, 2009 at 4:35 am
I’ve gotten a few e-mails and today a “nasty” letter from Comcast, threatening to turn off my internet service unless I upgrade the DOCSIS 1.1 modem that I’ve had for the past 8+ years.
Yes, I know the modem does not support “Powerboost”, nor the higher speeds Comcast is offering, but my modem WORKS, is ROCK SOLID, and has been connected to the very same service (and same location) since 2001. Why is it not good now?
As far as I know, having a DOCSIS 1.x modem out in the network has no impact on other subscribers, so it is VERY unclear as to why Comcast is forcing this upgrade. Money is not the object, but I HATE to remove something that really WORKS (since we have some mission critical apps running over this modem and a very reliable Comcast network in our area).
Anyone can enlighten me?
December 7th, 2009 at 11:54 pm
Today I went to my local Comcast office to swap out my DVR box. My bill oddly enough reflects the fact that this service has worked just fine. Not only that, but somehow or another I did not get a bill by mail this month. Also, there a random charges and adjustments that should be detailed so that I (the customer) might know what are going on instead of just the company. I have called a countless number of times and spoke with several sales associates regarding my DVR box. First, a technician was sent out to try and fix the box. I was promised that he would have a DVR box that he would be able to replace it with. Apparently this was not the case. He of course was unable to fix the box and told me that I needed to again call Comcast and request to be put on some list to get another DVR box. This was months ago. I never received a new box. I continued to call and question the where about of the new working DVR box that I was promised by several associates, but somehow nobody knew where it was or what I was talking about. How convenient for everyone other than me who has been paying money for a service that has not been working for several months now while Comcast has continued to lie about getting me what I have been paying for. What I am confused on is this, If I were a new customer and I wanted DVR service, from here to Jackson being that yall advertise this service in these areas, what would you tell me? That you just didn’t have the service that you advertised? Well, isn’t that considered false advertisement? As far as I’m concerned that is exactly what this company is doing. This is not at all the way that paying customers should be treated. Yall have lead me to believe that I would be get a product that yall offered, that I have been paying for, for several months now. The fact that this service worked on and off was a known fact by every associate that I spoke with. The last time I called to inform someone, again, that the service was not working I was informed that the hard drive was damaged and going out. If Comcast was aware of this and did nothing to resolve it I can’t understand why. I have never been a fan of satellite television in my life, but after months of dealing with this company I feel that nothing could possibly be worse.
December 6th, 2009 at 12:42 am
My wife ordered Comcast while I was in Iraq as a “surprise” for me along with my new TV just in time for football season. Upon my return in August, I certainly was surprised. Surprised by my wonderful wife, but more surprised by Comcast’s horrible service. My TV pixelates and my internet is in-and-out.
I’ve had four service calls to no avail. All four techs state that my building is being fed with an RG-6 cable and it should be fed with a larger RG-11 cable in order to feed the apartments. They all state that they will give a quick fix until the “drop team” can come out and put in the correct curb-to-building wiring. It has never happened and the customer disservice center never understands what I’m talking about when I relay what the techs tell me. Once, they had the audacity to charge me for one of the quick fixes done in my home until they could fix their curb-to-apartment-building probelm. I called their corporate office and they asked me to stick with them and that they would fix the problem. Nothing ever got fixed.
I then decided to cancel and, upon calling to cancel service, they begged me to stay with a teaser rate and free upgrade to 22Mbs internet service. Like I fool, I agreed and another tech came over to finally fix my problems. He said the same thing about the cable from the curb to the building and put a new modem in and an amplifier until a drop team could arrive to put the correct cable in. Well, here I am, still waiting for a resolution (aka “drop team” – does that really even exist?) with very slow internet and a pixelating TV during the Longhorn’s Big 12 Championship game. But, enough is enough. I’m finished. I will have Qwest install internet and the neighbors and I are supposedly going to mass-cancel Comcast and go in on a satellite TV system. Whether the neighbors do or not, I don’t care. As for me, I’m finished with cable. It’s a joke.
Brandon and Danielle Kerr
Colorado Springs, CO
December 5th, 2009 at 6:39 pm
as a employee i can honestly say comcast sucks!!!!!!!!!!!!!!! nbc universal better run now !
December 5th, 2009 at 11:30 am
As our Comcast employee experience continues to deteriorate, the Comcast Management Team goes off on a mission to buy NBC Universal. Now that they’ve succeeded I think we can look forward to a future of short rations on tools needed to accomplish our jobs, reduced pay and paying ever more for benefits like health and dental insurance while receiving less pay all to pay off the acquisition. They have already slashed the matching portion of our 401K in half and drastically increased what we pay for health and dental, I’m sure there’s much more slashing to come. NBC Universal employees are in for a very rude awakening too I’m sure.
If any new NBC Universal employees want to become acquainted with the management style at Comcast just watch the excellent movie “Changeling” starring Angelina Jolie. The management style is exactly the same as the corrupt LA Police Department in the film. Any criticism of anything and you’ll be gas lighted into thinking you’re crazy and be accused of not being “customer-focused”. It’s sick but I have mouths to feed in an incredibly bad economy, so what am I going to do?
Customers get ready to pay far higher bills to pay off the acquisition too. On the bright side, you’ll get lots of NBC programming instantly available on video on demand. 8^)
December 5th, 2009 at 12:22 am
My wife & I recently moved a short distance within the same city, and transferred our Comcast service to our new house, canceling the service at the old house simultaneously. When they installed equipment at our new house, they did not do a good job, and that is another nightmare story. But later, we also noticed that we were being double billed for both addresses for a month or two. After many hours on hold, we finally got a rep to tell us that it was their mistake, & that they’d send us a refund check, which we thought should be at least $200. We got a check for $20 and 84 cents, so we still figure we’re owed around $180. After many more attempts, and an online chat, Comcast said that I would have to visit the local Comcast office, which I did. I waited there another hour, & was amazed at the long line of angry customers, and only one customer service rep there to help people. Again, they agreed that we were owed money, and that they’d credit our account. Next month, we get our invoice with no such credit. If anyone knows of, or would like to organize a class action law suit against Comcast, we’d be interested in seeing some justice!