As a senior citizen I am complaining about the cost of cable and internet service. Why is it not possible to give seniors a break. Why, because it helps Comcast to purchse NBC Universal. I am at the point where I have to go to the cheapest cable they have. Of course, there is nothing else to do, they have the monopoly. It seems like every couple of months they raise the bill. The internet modem was $3.00; now it is $5.00. That lousy extra #2.00 from everyone helps them acquire NBC Universal. As a senior citizen living on a fixed income every penny counts. When you try to call Comcast billing, you have to wait so long that you just give up. I am sounding off to get this off my chest, but Comcast does not really give a darn what I think or anyone else. This is because they use by the YOU KNOW WHAT!!!!!!
This is Chattanooga, Tennessee area. Comcast came to fix 2 of my TV’s of which the black box would not work on one and on the large TV the large box went out. They sent workers twice to my house. Both times the workers said my TV’s were bad and to throw them out. So, I stayed home from work one day to put them at the road to be picked up. One of the TV’s was the largest screen and very heavy.
Next time I called Comcast I was told that the men should have hooked up my TV’s to their TV to make sure they were not really working (of which they did not). Then I was told by another worker that a comcast worker turned off half of my cable? Go figure.
Trying to resolve this is like biting my lip off. They will come do free stuff such as hook a wire together, but I’ve lost 2 TV’s. How to get those back I don’t know unless I take them to small claims court and I may just do that. Have a friend that caught her comcast man peeing on the side of her house. At least she didn’t throw her TV’s away.
The COMCRAP Service Experience
I really don’t watch TV but my little girl likes to watch Dora channel 43 which was one of the channels that we did see OK. Last week I was going to have family in the house for the holidays and contact customer service online to complain about my service and they told me that it wasn’t fare to pay for a bad service and he convince me into call customer care. the next morning I call my local Comcast number ready to fire Comcast and get them out of my house for good, but then they told me that in this 6 months I haven’t give them one chance to fix the problem and he said that my 73 inch TV require a HDMI cables and a HD box , He said that all the problem was in my box since I had reset it in the pass, he said that he will schedule a tech Friday to fix all the problems and if I was still not happy I should call back and cancel my service. Friday morning the Tech show up and he find out that I didn’t have cable in my house so he goes to the post and find out that was a filter in my cable line one hour latter I’m Watching super Hd images, he said that the tech who installed the first time was a newbie he couldn’t believe what he did. he told me that i should call customer service since he was going to put that in his report and get credit for the six months that I went without cable, this afternoon I went to the TV room to record a show but I couldn’t record it apparently the “A” key in my remote is not working. I call customer service to complain and they told me to go to the local office with the remote and they will give me a new one, then I told them about the credit and she transfer me to another department and then they tell me that if I complaint last Wednesday and I have my service fix on Friday they would gladly give me a refund for those 3 days he said that in all the times that I called to complain was only one with the request for a tech, I Knew this was getting me upset so I request a supervisor well to make a long history short, he called to hours latter just to tell me the same words mmm…(ja,ha,ja,ha,ja…) Did I hear that mmm.. since you can’t help me please transfer me cancellations I will cancel my service today , 5 min. latter I’m still on hold and I had another call that I had to take, but then I cant really be without internet and Comcast has to pay for this bad service so I will post in every board, forum or blog about the “COMCRAP” service experience.
I need to find a good internet provider soon in Sugar Land, Texas. but I will try to make as much noise in Spanish and English to prevent this to happen to others.
Karla that issue with the nextel, I would say is when the last person out they must have left a fitting loose. A loose or open fitting lets noise or signals from other sources to get into our network and cause issues. I use to have that with my nextel on my monitor and if I held the nextel near my speakers I would get a pulsing feedback. Odds are he was in a rush to make the other 3 appoinments that were do in the next 25 minutes and missed something.
So we join this happy family of people who spend hard earned money for phone, internet and TV cable service – only to have lousy/ no service – AND have to time off of work in order to be completely disrespected as we wait for days for technicians to appear – that never do. Not to mention – the hours on the phone getting bounced, volleyed and disconnected from rep to rep – only to have to start over at square one – and listen as they contradict one another. Where do we sign up? Oh, we already did. I’m painfully reminded of that every month when we get our bill
So – the phone service hasn’t worked since JULY – (do the math – FIVE months) – My husband was recently stationed in Iraq for a year – and the land line – which went through thousands of miles of desert, ran under an entire ocean and ended up in a little town in northern Michigan was 10 times more clear than our telephone in a suburb last than a half hour from our nations capital……. Still – not fixed – several technicians – several no shows – you know the story. And now the internet goes down. We’re told ‘it’s inside the house but they’ll have to come out to fix it’ So – we schedule to ‘be home from 8am to 8pm’ – and I take off of work – no show on the technician. Then HOURS more on the phone – multiple service people – and – they confuse our phone repair scheduled call with the internet service repair call – and no one shows for anything. Today – they left a message on my cell phone that they were calling to ‘schedule an appointment’ . As I’m out of state – my husband – who is also employed like most of Comcast’s bill paying customers – has to rush home to wait for the service technician ‘from 5-8pm’ – of which he has now been informed – will not be coming tonight. I can go on and on – but it’s been said enough.
We get up in the morning to go to work to earn the money to responsibly pay our bills on time that our services continue with out interruption. What an irony – that we pay our money to people that obviously can’t get up in the morning or at the least – who’s supervisors and corporate circus – can not figure out how to design customer service – to SERVE THE CUSTOMER. We move – frequently due to job related issues. We have a GREAT deal of experience with dealing with Comcast and their competitors. Comcast – you lose – and are DEFINITELY at the BOTTOM of the heap.
PS – last time I checked – internet service has become more critical to the daily life, business and communication of the technically connected people – than phone or television. We have our lives structured to rely on our internet communication connection – whether it be to hear from the teachers of our children, our doctor’s office, our flight schedules, news, scheduling with friends and family etc. etc. YOU COMCAST have taken on that responsibility to provide us with that internet service connection. You have said ‘we will provide you this service and you will pay us for that service’. How pathetic – that we pay – and you don’t provide the service. Your revenue model obviously does not depend on customer satisfaction. From what I have experienced there is nothing in your model that warrants Comcast being labeled a ‘business’ in the positive sense of ‘providing products and services of value to those who pay for them’….. While it is not my position to make moral judgements on your business strategy – I find it difficult (impossible) to see that ‘customer service’ and ‘customer satisfaction’ appear any where as objectives/ goals/ performance drivers or initiatives within your organizations. I can only hope that Comcast executives and those who contribute to this ‘customer antagonistic culture’ stay at Comcast so that this toxic attitude does not spread into other organizations.
Was told today that a “Supervisor” would be visiting my house to inspect the cable from the street to my house (which is now laying in my yard thanks to someone coming out over a week ago to “fix” my issues)…I’m holding my breath for him to show up…Once again, my favorite show did not record on the DVR..another show had half an hour recorded though, so I guess that’s something…The other new box that I have has issues with the picture bouncing up and down…Its interesting to read hardcorecableguy’s comments about how Comcast hoards their DVR boxes because I’ve tried for weeks now to have my DVR box replaced and when the representatives do actually show up at the house, they NEVER have a new DVR for me, even after a member from the “executive team” assures me that they will not send someone without a new box and seems so shocked when I call her the next day and tell her that the rep didn’t have a box after all…but really, would a new box even fix my issues? I have problems with all of the four boxes I have, only one of which is a DVR…all of the TV’s have pixilated pictures, lose channels and now this newest one has a bouncy picture…I’ve noticed that when our nextel/sprint cell phones ring or if we use them in the house, the picture on the TV shakes and pixilates…now we have had nextel/sprint for several years now along with Comcast with no issues before now…so what happened? Is it the switch from analog to digital? Are the cable lines some how now on the same frequency as the phones? I don’t know enough about any of this to try and figure it out, but really, shouldn’t the comcast supervisor, who I’m sure is on his way to my house as we speak?? This should not be my job to figure out and I don’t feel that I should have to go through this crap every day!! My life revolves around waiting on a cable man who never shows up!!!!
I (again) have a serious grievance with Comcast. When I went to office to get new “converter” boxes needed for new signal, I was given a “promotion” package, a new one to lower my costs. Basically I was told I can get the same package i was paying $170+ for about $120 with the exception of the change of one premium channel (from HBO & max) to HBO & STARZ ok great!
Well, when I get home half the channels are not available, I call, was told my package does not include these channels. Go back to office the tech that did my package says Yes, package is correct its a technical problem should be resolved in couple of days. Anyway I call an with luck I get the one competent service rep. and actually knows what to do and she fixes. I’m happy have all my channels.
Well, two months down the line I lose my HBO and you guess it because its not in my package! something about codes… unbelievable! So, i try to reach someone with authority try to plead my case! Well it didn’t work but he “threw me a bone” did me a service and gave me the HBO channel for additional two months
I get a letter from comcast customer stating how they “extended a complimentary service to resolve a comcast network issue” Please explain how can this be considered a complimentary service when I was told this is the “great package” I can get with comcast when I sign a two year commitment.
I intend to write back to name and address that this ironically stupid letter come from. Comcast has now launched a Customer guarantee but it won’t change the fact the comcast is a huge company that should not be; customer service is the utmost worst i have ever had to deal with. I have more horror stories that I wish I can share with the right executive from Comcast. This is actually my third go-around with Comcast, now yet another fight! Consumers must have some rights, someone, some resource we can turn to in order to ensure us against problems like this, no?
And besides of course your rates are going to go up again, little silverspooner Roberts apparently thinks riding coat-tails to his daddy’s work justifies cracking 20mill on patroll, then took over 800k yes 800,000 for bonuses on top of that. Ah so thats why theres no more classic or preferred pack anymore, you have to buy preffered at the higher price now.
Dont normally take direct shots like I have in the last few posts but we too have had enough. Every year we see what should be a fun and just damn sweet job turn more and more into shit. Are these guys taking lessons from AIG and GM or something.
You want to know what will get there attention, all customers organize a” national dont pay your bill month”. When they see how important your money is on the spreadsheets theyll see how important you are. Oops did I say that outloud? Seriously I am so with you guys. The main reason I never get a chance to moveup is because Im a service tech not a corporate tech, I work for my peeps not ignorant execs.
You all know how this country preaches education, this company preaches get whatever degree and just kissass as much as possible. Notice how VOIP is as unreliable as the day they launched it like 5 or so years ago? Hmm education, lets see a national corp exec incharge of a technology devision. I would go for Telecomm, IT, or atleast management/admin degree, guess I would never get that job then. So what was the pick on this job? If you guessed accountant then ding ding ding, tell them what they won Jhonny. Well you won leadership with no background, education, or qualification on what they are doing. Sorry couldnt resist but its a prime example why more and more people are doubting the value of a degree other than medicine or law where its required.
I can’t believe how unbelievably awful Comcast customer service is. I ordered the Triple play service, arranged a day for them to come out and install the necessary hardware, took a 1/2 day off from work, only to -you’ll never guess ths – of course the technician never showed. After being disconnected from the customer service phone line three times in 1/2 an hour, I finally find out they moved my appointment, of course without telling me, to THREE WEEKS FROM THE ORIGINAL DATE! I know this is no surprise to those that have been through similar experiences, but surely there must be SOMETHING we can do to get their attention. They are making false advertising claims, not following through on verbal contracts, and failing to provide contracted services. They should be on the recieving end of a class action lawsuit that would put them out of business and force them to surrender their existing monopolies.
December 4th, 2009 at 1:38 pm
As a senior citizen I am complaining about the cost of cable and internet service. Why is it not possible to give seniors a break. Why, because it helps Comcast to purchse NBC Universal. I am at the point where I have to go to the cheapest cable they have. Of course, there is nothing else to do, they have the monopoly. It seems like every couple of months they raise the bill. The internet modem was $3.00; now it is $5.00. That lousy extra #2.00 from everyone helps them acquire NBC Universal. As a senior citizen living on a fixed income every penny counts. When you try to call Comcast billing, you have to wait so long that you just give up. I am sounding off to get this off my chest, but Comcast does not really give a darn what I think or anyone else. This is because they use by the YOU KNOW WHAT!!!!!!
December 4th, 2009 at 11:10 am
This is Chattanooga, Tennessee area. Comcast came to fix 2 of my TV’s of which the black box would not work on one and on the large TV the large box went out. They sent workers twice to my house. Both times the workers said my TV’s were bad and to throw them out. So, I stayed home from work one day to put them at the road to be picked up. One of the TV’s was the largest screen and very heavy.
Next time I called Comcast I was told that the men should have hooked up my TV’s to their TV to make sure they were not really working (of which they did not). Then I was told by another worker that a comcast worker turned off half of my cable? Go figure.
Trying to resolve this is like biting my lip off. They will come do free stuff such as hook a wire together, but I’ve lost 2 TV’s. How to get those back I don’t know unless I take them to small claims court and I may just do that. Have a friend that caught her comcast man peeing on the side of her house. At least she didn’t throw her TV’s away.
December 3rd, 2009 at 10:23 pm
The COMCRAP Service Experience
I really don’t watch TV but my little girl likes to watch Dora channel 43 which was one of the channels that we did see OK. Last week I was going to have family in the house for the holidays and contact customer service online to complain about my service and they told me that it wasn’t fare to pay for a bad service and he convince me into call customer care. the next morning I call my local Comcast number ready to fire Comcast and get them out of my house for good, but then they told me that in this 6 months I haven’t give them one chance to fix the problem and he said that my 73 inch TV require a HDMI cables and a HD box , He said that all the problem was in my box since I had reset it in the pass, he said that he will schedule a tech Friday to fix all the problems and if I was still not happy I should call back and cancel my service. Friday morning the Tech show up and he find out that I didn’t have cable in my house so he goes to the post and find out that was a filter in my cable line one hour latter I’m Watching super Hd images, he said that the tech who installed the first time was a newbie he couldn’t believe what he did. he told me that i should call customer service since he was going to put that in his report and get credit for the six months that I went without cable, this afternoon I went to the TV room to record a show but I couldn’t record it apparently the “A” key in my remote is not working. I call customer service to complain and they told me to go to the local office with the remote and they will give me a new one, then I told them about the credit and she transfer me to another department and then they tell me that if I complaint last Wednesday and I have my service fix on Friday they would gladly give me a refund for those 3 days he said that in all the times that I called to complain was only one with the request for a tech, I Knew this was getting me upset so I request a supervisor well to make a long history short, he called to hours latter just to tell me the same words mmm…(ja,ha,ja,ha,ja…) Did I hear that mmm.. since you can’t help me please transfer me cancellations I will cancel my service today , 5 min. latter I’m still on hold and I had another call that I had to take, but then I cant really be without internet and Comcast has to pay for this bad service so I will post in every board, forum or blog about the “COMCRAP” service experience.
I need to find a good internet provider soon in Sugar Land, Texas. but I will try to make as much noise in Spanish and English to prevent this to happen to others.
December 2nd, 2009 at 8:12 pm
Karla that issue with the nextel, I would say is when the last person out they must have left a fitting loose. A loose or open fitting lets noise or signals from other sources to get into our network and cause issues. I use to have that with my nextel on my monitor and if I held the nextel near my speakers I would get a pulsing feedback. Odds are he was in a rush to make the other 3 appoinments that were do in the next 25 minutes and missed something.
December 2nd, 2009 at 7:38 pm
So we join this happy family of people who spend hard earned money for phone, internet and TV cable service – only to have lousy/ no service – AND have to time off of work in order to be completely disrespected as we wait for days for technicians to appear – that never do. Not to mention – the hours on the phone getting bounced, volleyed and disconnected from rep to rep – only to have to start over at square one – and listen as they contradict one another. Where do we sign up? Oh, we already did. I’m painfully reminded of that every month when we get our bill
So – the phone service hasn’t worked since JULY – (do the math – FIVE months) – My husband was recently stationed in Iraq for a year – and the land line – which went through thousands of miles of desert, ran under an entire ocean and ended up in a little town in northern Michigan was 10 times more clear than our telephone in a suburb last than a half hour from our nations capital……. Still – not fixed – several technicians – several no shows – you know the story. And now the internet goes down. We’re told ‘it’s inside the house but they’ll have to come out to fix it’ So – we schedule to ‘be home from 8am to 8pm’ – and I take off of work – no show on the technician. Then HOURS more on the phone – multiple service people – and – they confuse our phone repair scheduled call with the internet service repair call – and no one shows for anything. Today – they left a message on my cell phone that they were calling to ‘schedule an appointment’ . As I’m out of state – my husband – who is also employed like most of Comcast’s bill paying customers – has to rush home to wait for the service technician ‘from 5-8pm’ – of which he has now been informed – will not be coming tonight. I can go on and on – but it’s been said enough.
We get up in the morning to go to work to earn the money to responsibly pay our bills on time that our services continue with out interruption. What an irony – that we pay our money to people that obviously can’t get up in the morning or at the least – who’s supervisors and corporate circus – can not figure out how to design customer service – to SERVE THE CUSTOMER. We move – frequently due to job related issues. We have a GREAT deal of experience with dealing with Comcast and their competitors. Comcast – you lose – and are DEFINITELY at the BOTTOM of the heap.
PS – last time I checked – internet service has become more critical to the daily life, business and communication of the technically connected people – than phone or television. We have our lives structured to rely on our internet communication connection – whether it be to hear from the teachers of our children, our doctor’s office, our flight schedules, news, scheduling with friends and family etc. etc. YOU COMCAST have taken on that responsibility to provide us with that internet service connection. You have said ‘we will provide you this service and you will pay us for that service’. How pathetic – that we pay – and you don’t provide the service. Your revenue model obviously does not depend on customer satisfaction. From what I have experienced there is nothing in your model that warrants Comcast being labeled a ‘business’ in the positive sense of ‘providing products and services of value to those who pay for them’….. While it is not my position to make moral judgements on your business strategy – I find it difficult (impossible) to see that ‘customer service’ and ‘customer satisfaction’ appear any where as objectives/ goals/ performance drivers or initiatives within your organizations. I can only hope that Comcast executives and those who contribute to this ‘customer antagonistic culture’ stay at Comcast so that this toxic attitude does not spread into other organizations.
December 2nd, 2009 at 6:24 pm
Was told today that a “Supervisor” would be visiting my house to inspect the cable from the street to my house (which is now laying in my yard thanks to someone coming out over a week ago to “fix” my issues)…I’m holding my breath for him to show up…Once again, my favorite show did not record on the DVR..another show had half an hour recorded though, so I guess that’s something…The other new box that I have has issues with the picture bouncing up and down…Its interesting to read hardcorecableguy’s comments about how Comcast hoards their DVR boxes because I’ve tried for weeks now to have my DVR box replaced and when the representatives do actually show up at the house, they NEVER have a new DVR for me, even after a member from the “executive team” assures me that they will not send someone without a new box and seems so shocked when I call her the next day and tell her that the rep didn’t have a box after all…but really, would a new box even fix my issues? I have problems with all of the four boxes I have, only one of which is a DVR…all of the TV’s have pixilated pictures, lose channels and now this newest one has a bouncy picture…I’ve noticed that when our nextel/sprint cell phones ring or if we use them in the house, the picture on the TV shakes and pixilates…now we have had nextel/sprint for several years now along with Comcast with no issues before now…so what happened? Is it the switch from analog to digital? Are the cable lines some how now on the same frequency as the phones? I don’t know enough about any of this to try and figure it out, but really, shouldn’t the comcast supervisor, who I’m sure is on his way to my house as we speak?? This should not be my job to figure out and I don’t feel that I should have to go through this crap every day!! My life revolves around waiting on a cable man who never shows up!!!!
December 2nd, 2009 at 11:29 am
I (again) have a serious grievance with Comcast. When I went to office to get new “converter” boxes needed for new signal, I was given a “promotion” package, a new one to lower my costs. Basically I was told I can get the same package i was paying $170+ for about $120 with the exception of the change of one premium channel (from HBO & max) to HBO & STARZ ok great!
Well, when I get home half the channels are not available, I call, was told my package does not include these channels. Go back to office the tech that did my package says Yes, package is correct its a technical problem should be resolved in couple of days. Anyway I call an with luck I get the one competent service rep. and actually knows what to do and she fixes. I’m happy have all my channels.
Well, two months down the line I lose my HBO and you guess it because its not in my package! something about codes… unbelievable! So, i try to reach someone with authority try to plead my case! Well it didn’t work but he “threw me a bone” did me a service and gave me the HBO channel for additional two months
I get a letter from comcast customer stating how they “extended a complimentary service to resolve a comcast network issue” Please explain how can this be considered a complimentary service when I was told this is the “great package” I can get with comcast when I sign a two year commitment.
I intend to write back to name and address that this ironically stupid letter come from. Comcast has now launched a Customer guarantee but it won’t change the fact the comcast is a huge company that should not be; customer service is the utmost worst i have ever had to deal with. I have more horror stories that I wish I can share with the right executive from Comcast. This is actually my third go-around with Comcast, now yet another fight! Consumers must have some rights, someone, some resource we can turn to in order to ensure us against problems like this, no?
December 1st, 2009 at 6:39 pm
And besides of course your rates are going to go up again, little silverspooner Roberts apparently thinks riding coat-tails to his daddy’s work justifies cracking 20mill on patroll, then took over 800k yes 800,000 for bonuses on top of that. Ah so thats why theres no more classic or preferred pack anymore, you have to buy preffered at the higher price now.
Dont normally take direct shots like I have in the last few posts but we too have had enough. Every year we see what should be a fun and just damn sweet job turn more and more into shit. Are these guys taking lessons from AIG and GM or something.
December 1st, 2009 at 6:33 pm
You want to know what will get there attention, all customers organize a” national dont pay your bill month”. When they see how important your money is on the spreadsheets theyll see how important you are. Oops did I say that outloud? Seriously I am so with you guys. The main reason I never get a chance to moveup is because Im a service tech not a corporate tech, I work for my peeps not ignorant execs.
You all know how this country preaches education, this company preaches get whatever degree and just kissass as much as possible. Notice how VOIP is as unreliable as the day they launched it like 5 or so years ago? Hmm education, lets see a national corp exec incharge of a technology devision. I would go for Telecomm, IT, or atleast management/admin degree, guess I would never get that job then. So what was the pick on this job? If you guessed accountant then ding ding ding, tell them what they won Jhonny. Well you won leadership with no background, education, or qualification on what they are doing. Sorry couldnt resist but its a prime example why more and more people are doubting the value of a degree other than medicine or law where its required.
December 1st, 2009 at 5:29 pm
I can’t believe how unbelievably awful Comcast customer service is. I ordered the Triple play service, arranged a day for them to come out and install the necessary hardware, took a 1/2 day off from work, only to -you’ll never guess ths – of course the technician never showed. After being disconnected from the customer service phone line three times in 1/2 an hour, I finally find out they moved my appointment, of course without telling me, to THREE WEEKS FROM THE ORIGINAL DATE! I know this is no surprise to those that have been through similar experiences, but surely there must be SOMETHING we can do to get their attention. They are making false advertising claims, not following through on verbal contracts, and failing to provide contracted services. They should be on the recieving end of a class action lawsuit that would put them out of business and force them to surrender their existing monopolies.