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Bob Interviews: Consumer activist Ralph Nader, Blogger Jeff Jarvis, Mona “The Hammer Lady” Shaw and entertainer Harry Shearer about life for the consumer – and the corporation in the digital age. To sign up for future PODcast and future LIVE events and PODcasts, please sign up below.
November 18th, 2009 at 5:03 pm
Four years ago Comcast started a new package tier program. Basic, Expanded Basic, Standard. I could only afford Basic which basically was reception for network channels. Then they explained Digital Classic/Preferred to me which was $13.85 plus $6.00 plus tax for $20.00/month. I could do that. Also, my son was younger and he would get many kid channels. My favorites that I watched faithfully were Lifetime Movie Network, Hallmark, Biography, and FBN. I was happy!!!
On November 17, 2009 Comcast decided to revamp their system and now it is called Basic, Digital Startup, Digital Preferred. My package is grandfathered in…so I thought I would be safe….WRONG!!!!
They took away my 3 favorite channels!! plus 7 more on top of that! They tried to make me feel better by telling me that I got 100 music channels and other digital channels. I told them I would rather have the 3 channels back and they could keep the rest! They told me Sorry but in order to get those 3 channels back I would have to pay $62.40/month for digital startup! I am a single mom, what right do they have to not take care of all of their customers! Why do I have to go without because they decided to change their channel lineup. Their excuse was that the majority of their customers were on the more expensive package! so they get to have the channels that used to be on the package I had!!!!! Talk about discrimination. There is no reason why Comcast cannot have a system whereby customers pick and pay for only the channels they really want. Rather then work with me and keep me as a customer…they want me to spend more money. You are a terrible customer service company Comcast!!! give back my channels or I cancel and pay Direct T.V. my hard earned money instead of you!! A good company with good customer service would want to please all of their customers not just the ones who have more money.
September 26th, 2009 at 8:48 am
Try working for these arrogant,stupid,money-grubbing scum!! I live on the East Coast in an area where high paying jobs are at a premium (not like Comcast actually PAYS their employees a decent wage) so I have little choice but to continue to schelp ad time on cable networks for these a55h*les! I attended a divisional meeting a couple of months ago where the issue of addressable advertising was raised. A test was done with a guarantee made to P&G, Coke and McD’s on a certain # of Households being included in the cabel bax “spyware” test with a large payday coming from these corp. advertisers for the info.Yes…we can see you through your box…at least what you watch and when and yes…IT IS TRACKABLE! Big brother IS WATCHING!!! When the corp legal dept. got wind of what the ad sales division was up to, they forced them to notify subscribers, giving the option of optingout of the test. When SEVERAL THOUSAND subscribers responded, stating their desire to opt out, the Ad Sales division “made it extremely difficult” for the subs to do so that they could deliver the promised # of test HH so as to guarantee their huge payday! (Slimy business practice? You bet!) They underdelivered on their promise…did not get the huge payday and now are pissed.
Tough shit! Comcast MUST DIE!!!
September 23rd, 2009 at 6:44 pm
I had been a loyal customer of COMCAST for 5 years mostly because I hardly ever change anything in my plans. For some reason, my cable box had a glitch in the menu screen which the technical support cann not fix on the phone. They recommended I switch cabl boxes either on the store or wait for a tech to come in 2 to 4 days. Fortunately the store is actually 5 minutes away from my house and so my husband decided to drive me to switch out boxes. We got a new box without any problems, drove home connected the cable, saw pictures and sounds but no guide informations so we waited. My husband and I had to leave the house for 3 hours for an appointment and came home expecting for all the glitches to be gone. Instead we lost all pictures and signal. Other cable boxes within the household still had signal so we knew it was only this particular box. I called the store thinking it might be a signal to this particular box. After 3 attempts the tech support on the phone told me they are unable to do much from their end and the box might be “dead box” and recommend we switch again or wait for 2 to 4 days for a visit for service. So I went to the store again. There had been a switch since the person on the counter was now different that the one I was talking to at 10 am this morning. I told her the problem, she went to the back room and came out with a silver cable box. I made an off-hand comment that “gee, that looks like the same box I returned this morning” perhaps that sounds stupid but she abruptly and rudely replied “YOU ARE NOT OUR ONLY CUSTOMER HERE OTHER CUSTOMERS RETURN BOXES TOO!!!!” I have no idea that COMCAST now changed their policy to verbally abusing, attacking and insulting thier clients. I had to stop myself from leaping across the counter and slapping her. I had to remember that my mother raised me better than that!
Let it be known from here on that if anyone is interested in going to the Pacifica, California COMCAST branch to take a healthy dose of fortitude and tough-chick attitude. They certainly seem to have trained this employee on how to be rude, lack common courtesy and how to drive away customers in five minutes or less.
I will now start shopping around for other providers in the area.
September 22nd, 2009 at 7:39 am
I subscribed to Comcast high speed internet and telephone service in April 2009. For the first month I had no problems. After that the service did not work a large part of the time. Comcast was called several times and finally said that they would send out a tech. I waited all day and the tech never showed (the customer service rep said “what color is your door” and when I said “blue” she said that the tech knocked on a “blue” door. I told her that my wife and I were here all day and that the tech couldn’t have knocked on our door and oh by the way isn’t it the policy to either call the customer or leave a tag for a no show. The rep agreed and couldn’t give me a quick answer why the tech didn’t do this. They set another appointment and guess what – the tech never showed again (said the computer cancelled the appointment).
After several visits to our home (each time I had to take off of work) they could find no problems. At this point I gave up and switched to VERIZON!!! After I cancelled my service Comcast found that a service “node” was out and had to be repaired. I was told that this node served at least 62 potential customers and several customers had problems for an extended period with Comcast.
Cutting to the chase, I discontinued my service two months ago and turned in my equipment to Comcast and got a receipt. At the time I was told that I would receive my refund in 4 – 6 weeks. After that time I called Comcast and the agent asked me if I turned in my equipment. I replied that I did and I also had a receipt for the return. The customer service rep told me that Comcast would “have to search their inventory and see if they could find it”. When I told him that I really didn’t think that it was my problem whether or not they found the equipment, since I had a receipt I was told that there was nothing he could do since this was the protocol.
To make a long story short for a long time I thought that Comcast was just full of incompetent boobs. Now it is my opinion that Comcast intentionally lies and misleads people. I also believe that Comcast intentionally did not send my refund. It is only $76 dollars but if they get that from everyone that cancels their service then Comcast makes a lot of money.
Please do not use COMCAST unless you want to bring aggravation and stress upon yourself!!!!!!!!!!!!!!