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	<title>Customer Circus Blog &#187; OVO Lab</title>
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	<description>Tired of Crappy Customer Service? Tell Us What Happened.</description>
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		<title>Nice company&#8230; But crappy products.</title>
		<link>http://customer-circus.com/retail/ovo-lab/nice-company-with-crappy-products/</link>
		<comments>http://customer-circus.com/retail/ovo-lab/nice-company-with-crappy-products/#comments</comments>
		<pubDate>Wed, 13 May 2009 23:23:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[OVO Lab]]></category>

		<guid isPermaLink="false">http://customer-circus.com/?p=58</guid>
		<description><![CDATA[I bought OVO Lab phLink for the Macintosh a year ago thinking this software would be a fun, useful PBX voice mail system. We had an eMac lying around and the product had four or five mice rating &#8212; so it HAD to be good, right? (buzzer sound here) WRONG ANSWER! The product truly truly [...]]]></description>
			<content:encoded><![CDATA[<p>I bought OVO Lab phLink for the Macintosh a year ago thinking this software would be a fun, useful PBX voice mail system.  We had an eMac lying around and the product had four or five mice rating &#8212; so it HAD to be good, right?</p>
<p>(buzzer sound here) WRONG ANSWER!</p>
<p>The product truly truly SUCKS.  I shelled out $150 for each USB port, one for each line and I set this up in a matter of minutes. Installation was a real breeze. But big problem was getting the damned thing to work.</p>
<p>I bought the 4.01 upgrades (more money) and updated the OS to 10.5.  I shelled out almost $500 and every time I called to test the system.  click click click click was noise on the recordings.</p>
<p>I go the the Mac and listen to the MP3 files and heard no noise.</p>
<p>I called Qwest &#8212; our phone company to come out two times and check line noise, move the DSL from one circuit to another. I get them on their 2nd trip out here to create a POTS line (Plain Old Telephone System) and that didn&#8217;t work either.</p>
<p>With Qwest adding another $173.19 to my headache, I&#8217;m now up to $673.19 total and nothing worked.  I emailed these guys in Italy. I even sent them a letter and put a lot of stamps on it. Nobody emails me back, nobody calls me.</p>
<p>I then start drinking a really fine Merlot from my favorite guy, Miguel Torres of Chile. He makes the best Merlots and best red wines out there. After my first bottle I begin to feel better and I start surfing my iPhone for a Macintosh voice mail software. I find Parliant Phone Valet.</p>
<p>It was affordable and it allowed callers to save their voice mails, and it would auto email them to my email and allow my iPhone to check voice mails too. Wow. $200 something was a bargain. So I ordered it and three days later it arrived.</p>
<p>In 13.5 minutes I had it running. With five voice mails and a special after hours CLOSED voice mail. So super easy and I needed NO manual and NO tech support.</p>
<p>PhLINK sucks and so does OVO Lab. Parliant&#8217;s Phone Valet is what you want. </p>
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