Vanessa Miller
Database Driven
2620 S. Maryland Pkwy #510
Las Vegas, NV 89109

Re: Refund Demand. Order # KEJ-382313.

Hello Vanessa,

My Tracking order # XXXXXXXXXXXXXXXX finally arrived a few days ago. I ordered it on 22 August. Reference Number: 40XXXXXXXXXXXXXXXXX

Subtotal: $404.00
Tax: $0.00
Shipping: $0.00
Total: $404.00

The links you sent me via e-mail would not open or un-archive.

For $404, I received a recordable CD with (7) .CSV files files and a scribbled Sharpie label in place of a professional disc label. This looks nothing like the product image on your website and I am outraged for allowing you to rip me off like this.

- The list had numerous typos everywhere. BLAke BAKer and so on. Very sloppy.

- The list had mistakes with missing two-letter state designations.

- Alabama, for example had numerous missing letters, Birmingham and other city fields were just plain empty.

- EVERY state that did contain a two letter state abbreviation were odd. They had tilde marks after them. AK~ AL~ CA~ and so on. I tried a search and replace in Exel to remove the ( ~ ) marks and it would not remove them.

- Inconsistent national names; Re/Max, REMAX and other mistakes were evident.

- REALTORS who had been in Gadsden, Alabama such as Robert McMurry from Realty Plus were non existent. Others such as Jennifer Zimmerman who has been in Alaska (Anchorage) for more than 6 years were not listed, either. I could list dozens of other mistakes like this.

- Gender. # of employees (agents) in the office. None of these columns contained any data which makes this list entire worthless if we are targeting brokers with more than 25 agents. Your sales rep lied to me over the phone on this feature.

I should have received a current list of REALTORS from you as of this year and it’s clear that just after checking with my customers from all 50 states, and then comparing the list to yours, not a single one of them showed up. And all of them have been in business for five years to 15 years or more. This list is far from being current or accurate. The last time this list was updated, as evidenced by your last date stamp on the .CSV file was April 8th, 2009.

Your website says: updated daily. 100% satisfaction guaranteed. Well, I’m not satisfied, sorry.

No one has scrubbed these lists as evidenced by the hundreds of missing fields, upper and lower mixed letters for names and company names. I would have to spend a week scrubbing these Excel files manually and quite frankly I don’t have the time or energy to do this. For $404, this is something you should have done. What I received and what I was told I’d receive is a clear cut case of Mail Fraud as you have deliberately misrepresented what I was going to receive once I placed my order.

I demand a refund in 3 business days, or I will instruct my bank to reverse the charge. You can choose either one. But keeping my money for this crappy excuse of a product isn’t going to be one of them.

100% satisfaction to me means delivering what you promised. Taking my money, burning a 33 cent CD with (7) screwed up and outdated CSV files and scribbling a title on it with a black Sharpie and tossing it in the mail is not what I agreed to buy.

If I do not see the refund on my card by close of business Friday, September 18th, 2009 — I will be filing formal charges against your firm for Interstate Mail Fraud and deceptive business practices.

If convicted, this carries 3 to 5 years in prison and a $10,000 fine. To ensure you understand the seriousness of these actions, I have already informed the Las Vegas AG’s office.

Govern your actions accordingly,

Bart A. Wilson
Chief Marketing Officer

cc: Jones, Snead, Wertheim & Wentworth, Attorneys at Law
cc: Las Vegas BBB
cc: Las Vegas Attorney General