People are mad as Hell and you have a right to be. In today’s screw or be screwed economy, many firms that once upon a time provided outstanding Customer Service have now taken a deaf ear to the screams of thousands of customers who are crying for help.  In today’s world of crappy customer services, finding a LIVE customer service person to speak to regarding your service or product issues fall on deaf ears. If you CAN reach a live person, it’s often a call center in Pakistan or India. They’re nice people over the phone, but you can’t understand them 50% of the time. And to add insult to injury, when you DO find a phone number to call the company that was buried on their website,  you get routed to the “Sisters of Voice Mail Mercy.”

Many customers endure bait and switch tactics. Service installations dates are not being kept. Promises are being broken. And you… the consumer are simply paying the price.

Customer Service has indeed turned into Customer Circus. But it doesn’t have to be that way. Consumer Vigilante-ism is here.  You can fight back and you can get large giants to listen… even FIX their customer service problems. It was done with Comcast last year.

In October 2008, Bob Garfield of Advertising Age declared victory against Comcast with the website; ComcastMustDie.com. In one year, the blog posts of thousands of customers finally got Comcast to change their customer service policies and they began to fix their problems.

Customer-Curcus.com is quite simply — the next logical extension of the same idea.

We as Consumers deserve good customer services from other companies, and this forum is dedicated to that purpose. So please feel free to Fight Back until you Hear Back. This website Blog will grow and take shape over the next few months and I encourage you to help me keep this blog running. Click the contact button, email me and let me know how I can help.

And TELL a friend.

– Bart Wilson