You need to upgrade your Flash Player
Fed Up with Crappy Customer Services? Talk Back Until You Hear Back.

The no-confidence game

the-no-confidence-game

by Kevin Tumlinson

The biggest challenge facing healthcare revision is confidence.

Americans lack confidence in the current system, in the insurance industry in particular, and in the ability of any government body to repair the situation. In an AP article from earlier this morning (People playing the odds on health care over costs), one young entrepreneur, Krista Neher, sums up what most Americans seem to be feeling.

“I have really low confidence that any insurance company would even cover me, [even after] I paid all the high premiums. It just seems like a lose-lose situation.”

This attitude is precisely why millions of Americans risk going without insurance coverage. The current system is set up more like a gamble, or a protection racket, than a benefit to the customer. The burden of cost is entirely on the consumer, with no promise of return whatsoever. No promise of coverage. No promise of a refund on un-used premiums. Nothing.

Considered in that light, it’s no wonder so many freelancers and small business owners opt to go without coverage. On the whole, it seems to make better business sense than dumping money into a worthless system, only to be left out in the cold when you actually need it. Better, by far, to take your chances. If you’re going to gamble, gamble that you’ll win … not lose.

President Obama’s Herculean task is to reform healthcare and make it a working system. But even if he comes up with a perfect solution, will Americans be onboard with it?

Maybe not, if that solution involves forced health insurance coverage with an industry that remains unregulated.

Complaints from the insurance industry go like this:

“Government-provided insurance creates an unfair competition in the market and impacts our profits.”

“Government regulation pulls the industry out of the free market and impacts our profits.”

“Caps on premiums and enforced coverage, regardless of demographic information, increases our costs and impacts our profits.”

Common threads do appear.

But the fact remains … the current system is broken by any measurable standard, and the insurance industry likes it that way. Why wouldn’t they? The balance of power is decidedly lop-sided. Insurance companies have the money to pay for lobbyists, have the clout to force hospitals and doctors to play by their rules, and have the ogre-like visage to scare the norms (that’s you and me) into paying up lest they suffer horrible, horrible accidents.

The answer is, as always, regulation. Obama’s plan for required health insurance coverage can work (even if it kind of irritates me), but only … ONLY … if there is a regulating body placed over the Insurance industry. That body cannot be the U.S. government. That’s not what it was designed for. But it can be a committee of unbiased, non-industry officials who have the background to understand insurance and healthcare, and the human hearts to understand that this is about people, not numbers.

A separate regulatory entity, paid for by the industry itself, is needed to create the rules and bylaws by which insurance and healthcare is to be regulated. Without it, forced health insurance coverage is just one more way to soak the American public for more money, while providing as little in return as possible.

Kevin Tumlinson is a writer and consultant in Houston, TX. Learn more by visiting his website at www.kevintumlinson.com.

I Got Screwed by RealEstateAgentListPro.com

i-got-screwed-by-realestateagentlistpro-com

12 September 2009

Vanessa Miller
Database Driven
2620 S. Maryland Pkwy #510
Las Vegas, NV 89109

Re: Refund Demand. Order # KEJ-382313.

Hello Vanessa,

My Tracking order # XXXXXXXXXXXXXXXX finally arrived a few days ago. I ordered it on 22 August. Reference Number: 40XXXXXXXXXXXXXXXXX

Subtotal: $404.00
Tax: $0.00
Shipping: $0.00
Total: $404.00

The links you sent me via e-mail would not open or un-archive.

For $404, I received a recordable CD with (7) .CSV files files and a scribbled Sharpie label in place of a professional disc label. This looks nothing like the product image on your website and I am outraged for allowing you to rip me off like this.

- The list had numerous typos everywhere. BLAke BAKer and so on. Very sloppy.

- The list had mistakes with missing two-letter state designations.

- Alabama, for example had numerous missing letters, Birmingham and other city fields were just plain empty.

- EVERY state that did contain a two letter state abbreviation were odd. They had tilde marks after them. AK~ AL~ CA~ and so on. I tried a search and replace in Exel to remove the ( ~ ) marks and it would not remove them.

- Inconsistent national names; Re/Max, REMAX and other mistakes were evident.

- REALTORS who had been in Gadsden, Alabama such as Robert McMurry from Realty Plus were non existent. Others such as Jennifer Zimmerman who has been in Alaska (Anchorage) for more than 6 years were not listed, either. I could list dozens of other mistakes like this.

- Gender. # of employees (agents) in the office. None of these columns contained any data which makes this list entire worthless if we are targeting brokers with more than 25 agents. Your sales rep lied to me over the phone on this feature.

I should have received a current list of REALTORS from you as of this year and it’s clear that just after checking with my customers from all 50 states, and then comparing the list to yours, not a single one of them showed up. And all of them have been in business for five years to 15 years or more. This list is far from being current or accurate. The last time this list was updated, as evidenced by your last date stamp on the .CSV file was April 8th, 2009.

Your website says: updated daily. 100% satisfaction guaranteed. Well, I’m not satisfied, sorry.

No one has scrubbed these lists as evidenced by the hundreds of missing fields, upper and lower mixed letters for names and company names. I would have to spend a week scrubbing these Excel files manually and quite frankly I don’t have the time or energy to do this. For $404, this is something you should have done. What I received and what I was told I’d receive is a clear cut case of Mail Fraud as you have deliberately misrepresented what I was going to receive once I placed my order.

I demand a refund in 3 business days, or I will instruct my bank to reverse the charge. You can choose either one. But keeping my money for this crappy excuse of a product isn’t going to be one of them.

100% satisfaction to me means delivering what you promised. Taking my money, burning a 33 cent CD with (7) screwed up and outdated CSV files and scribbling a title on it with a black Sharpie and tossing it in the mail is not what I agreed to buy.

If I do not see the refund on my card by close of business Friday, September 18th, 2009 — I will be filing formal charges against your firm for Interstate Mail Fraud and deceptive business practices.

If convicted, this carries 3 to 5 years in prison and a $10,000 fine. To ensure you understand the seriousness of these actions, I have already informed the Las Vegas AG’s office.

Govern your actions accordingly,

Bart A. Wilson
Chief Marketing Officer

cc: Jones, Snead, Wertheim & Wentworth, Attorneys at Law
cc: Las Vegas BBB
cc: Las Vegas Attorney General

Unethical Collection Practices

We received a phone call stating they were coming to our office to do a survey of all of our equipment and assess how much money we have to satisfy a debt. They were stupid enough to LEAVE the voice mail recording too which we promptly turned over to the Attorney General’s office. The firm was bogus and was hired by someone we never heard of and was never our client.

Beware of these types of predatory Collection agencies. This act was 100% illegal. Learn more by knowing the facts. the Fair Debt Collection Practices act can work for you. Click here and get the facts.

- bart

Parallels Sucks.

My birthday was a few days ago, so I bought a few toys and some things I needed for my computer. I bought the new Mac OS 10.6 Snow Leopard for my 24 inch intel based iMac. Immediately the speed was very notice-able. The bad news, I went to launch Parallels for Mac (version 3) and it crapped out. I had to get version 4.

No big deal. I upgraded on line for $79 bucks at their website. I paid the $79 and installed it. Then it sort of crapped out during the install. I could not get the Windows XP disc to work with this new install.

Their tech support was a bit convoluted and not easy to navigate. So for $29 bucks, you can talk to a live person. So I order that and I get the nine digit code to call in plus a phone number. but their phone number on the Acrobat PDF I got was disconnected.

What the F….. ?

So I go back to the website and finally find a number to call then, I call them and this horrible computer voice guides you through a few mazes of buttons and then tells me they are too busy and disconnects me.

Anyone else have any problems with this firm or any issues in upgrading your iMac? Let us know.

- bartman

Microsoft X-Box Disasters.

I gave the X-Box as a gift to a friend thinking he needed to blow off some steam by blowing things up on a fun ban-bang, shoot-em-up sort of game. The X-Box TV commercials seemed sort of cool. He loved it, until last week. Apparently with some of the Network Gaming features out there, you can play somebody else out there on many games.

His 11 year old son started out on that road and bought a network game. But apparently, lurkers, predators and just plain sexually perverted people out there now have one more way to reach your kids with sexually suggestive names. And many games do not allow you to delete or block some of these offensive gamers out there. You have to CALL Microsoft and report them.

Suffice it to say, my friend has taken the X-box and put it on eBay and has now bought a Wii console instead.

- Bartman

© Customer Circus. All rights reserved.